Soft Skills
The term for planning your available time to work more effectively by planning, prioritizing, reducing distractions, scheduling break times, and accepting your limitations.
Time Management
2 traits of a good listener.
Eye contact; listening 80% of the time, talking 20% of the time; asking questions; paraphrasing; clarifying; summarizing; observing non-verbal cues; focusing; not interrupting; not thinking about what they will say next; not making assumptions.
The term for items you use to keep yourself safe when cleaning or handling chemicals.
Personal Protective Equipment (PPE)
What I should do if a customer is on the phone or in a meeting.
Come back later
I do this right before the floor gets wet.
Put down a wet floor sign
An example of a barrier at work and what I can do to prepare for it.
Ex: My car breaking down and already knowing the bus routes so I can get to work on time.
2 examples of appropriate attire.
Uniform, closed-toed shoes, simple jewelry/makeup, clean clothes, unwrinkled pants/shirts, badge on display, shirt tucked in, well kept beard, clean hands/face, good hygiene, wearing deodorant but not too much cologne/perfume.
A demonstration of proper lifting.
Lifting from the knees.
3 items commonly used for cleaning offices or common areas.
Large/small trash liners, mop & bucket, disinfectant, glass cleaner, stainless steel polish, paper/Tork/microfiber towels, duster with stretch cloth, gloves, goggles, wet floor sign, grout brush, broom & dustpan
This is the first thing you do after closing a restroom.
What is inspecting & disinfecting the restroom?
Two qualities of a SMART goal.
Specific, Measurable, Attainable, Relevant, and Timely
All of these people are my customers
Tenants and visitors to the building, my co-workers, and my supervisor.
A demonstration of how to take gloves off correctly.
Pinch above the wrist, turn inside out, drop into other hand, put fingers to skin of wrist and slide up and under the glove, turn it inside out, and throw the glove away.
A reason to replace a trash liner
If there is food in the trash can, if it is wet, dirty in any way, torn, or if it is in a Torpedo in a high use area.
6 items on a bathroom cart.
Keys; PPE: Gloves, Safety Glasses; Duster (with dusting cover around it); Tork Towels/Microfiber Cloths; Squeegee; Grout Brush; Large, Small Trash Liners; Bowl Swab/Johnny Mop in Container with Disinfectant; Broom, Dustpan; Wet Floor, Closed Restroom Signs; Mop Handle, Mop Head, Bucket Filled with Cleaning Agent; Chemicals: Disinfectant, Glass Cleaner, Stainless Steel Polish, Toilet Bowl Cleaner, Crème Cleanser, Floor Drain Cleaner, Urine Remover, Multi-purpose Cleaner, Toilet Paper, Hand Soap, Paper Hand Towels, Feminine Hygiene Products, Toilet Seat Covers
5 examples of things I can do before or during work to control my stress levels.
Ex: getting enough sleep, exercising, eating healthy, meditating, listening to music, asking questions, accepting my stress is my body's way of helping me, grounding/deep breathing, take lunch/breaks outside, expecting and preparing for barriers/setbacks/changes ahead of time, practicing gratitude, taking advantage of the BetterHelp Benefit...
4 of the 8 Skills of Good Customer Service
Be on Time, Be Consistent, Be Knowledgeable, Be Courteous, Be a Good Listener, Keep Your Promises, Maintain Confidentiality, Smile
What you should do if you are ever even slightly hurt or exposed at work.
Tell my supervisor.
The term for letting a disinfectant sit long enough to kill all germs.
What is Contact/Dwell Time?
The steps involved in cleaning urinals.
Flush urinal. Spray disinfectant the entire urinal after closing the restroom (including flushing mechanism, top, side, lip, under the urinal, and walls next to it). Wait for contact time. Wipe down external surfaces of urinals going cleanest to dirtiest starting with flushing mechanism, using different cloth for each urinal. Remove splash hog/deodorizer, spray with disinfectant, and place on paper towel on the floor. Remove unflushable waste with paper towel. Clean insides of urinal with Johnny Mop and toilet cleaner. Flush urinal. Replace splash hog/deodorizer.
A way of phrasing a statement so as to take ownership of my feelings and deescalate a conflict.
What is an "I" statement?
"We are committed to excellence in the quality of our business processes, products and services. Utilizing individual and team efforts, we measure and continually improve the effectiveness of our quality system in order to exceed our customers’ expectations."
Peckham’s Quality Policy
These papers, contained in a binder which your supervisor has on hand, contains all the relevant information relating to the chemicals that you will need. This includes information about the hazards the chemical poses, first aid, and what you need to wear to protect yourself.
Safety Data Sheets (SDS)
5 of the 9 steps of office and common area cleaning
Practice Etiquette, Dust High to Low, Empty Trash, Collect Recyclables, Clean Tables and Chairs, Vacuum Carpeted Floor, Spot Clean Carpet, Spot Clean Walls, Cleaning Hard Floors
6 of the 14 steps of bathroom cleaning
Close with Etiquette, Inspect & Disinfect, Dust Top to Bottom, Restock, Clean Mirrors, Clean Counters & Sinks, Clean Partitions & Walls, Remove Sanitary Bags, Remove Trash, Clean Toilets & Urinals, Stainless Steel Fixtures, Sweep & Mop/Floor Drain, Clean Entry Door, Remove Closed Signs