Intro to Liberate
What is the username for Liberate log in?
Your OneID (9#)
What does GPON stand for?
Gigabit Passive Optical Network
True or False - We can add new HUB devices to the account if there is an overdue balance.
False
What are the 3 tabs that we use on the GNM (Purple Menu)?
Customer Care, Orders, Credit Control
What material is the Fiber Optic cable made of?
Glass
Which section of Liberate do we go to check for the 'PEL' order?
Service Orders
What are the 3 search options available in Liberate?
Quick Search, Customer Details Search, Advanced Search
Where does service start from in GPON?
Central Office/OLT
What would the TV site be for the KSGP site?
KSSS
Which section of Liberate do we go to update the contact information on a customer's account?
Account Details
What is the modem/router called in GPON?
ONT
What is the product code for the HUB TV 4k Stick?
30057
Which section of Liberate do we go to check for any additional IDs on the account?
Customer Details
What are the 2 types of splitting that can occur in GPON?
Centralized and Distributed splitting
What should the special instructions include?
Customer's request, Date effective, Contact name, 2 Contact numbers, Appt date & Timeframe