GDPR
What GDPR stand for?
General Data Protection Regulation
MPRN
Meter Point Ref Number
When was E.on Next Founded
2000
What is CHP?
Customer Handling Process
Big 6?
SP BG E.ON EDF SSE OCT
Toughest privacy law that protects customers data.
GSP
Grid supply point
Which Football club are we working with to achieve of goals?
Nottingham Forrest
5 days contact-3days contact-3days- letter of closing after 3rd attempt.
What is Citizens Advice ?
They offer free confidential advice on ANY issues grievance with us or personal supplier.
What information do we need before assisting the customer?
EAC
Everything and everyone powered by sustainable energy.
Name 6 Type of complaints out of our control
Prices/ t&cs /chargeable jobs/ wait times /hold times/ metering jobs
What is the purpose of OFGEM?
They regulate the energy companies to ensure price cap.
Religion Photo Location Health Data
MAM
Meter Asset Manager
Name Three of our values.
Sitting customer is not our thing
Customer obsession
One Team
"Hi E.on
I do not understand why my bills are so high, I know have have to submit readings every month but I dont have time to call in every month and sit in your call que. To add to this you are sending debt collection letters even though i know the bill is too high what's the best solution HELP?"
Is the customer complaining ?
Yes .
Recognize issue, Record complaint, Resolve
What is the meaning of Caloric value?
The amount of energy released when gas is burned.