Tariff$
What two rates make up a tariffs price?
What timeframe do we aim to answer calls?
Within 1 minute!
(Never longer than 5 minutes)
How many dimples are on a golf ball?
336
How many tabs does Kraken have?
(100 points per tab you can name)
Account details, Account events, Payments & Direct Debits, Statements, Properties & meterpoints and Agreements!
Which suppliers customers are being migrated to Eon Next?
Npower
What tab can be used to change a tariff?
Agreements tab!
What timeframe do we aim to respond to customer emails?
No longer than 24 hours!
What are baby otters called?
A Whelp
On A-0140E23A, what is the current tariff?
E.ON Next Friendly First
What two things do we need to create a bill?
Reads & a tariff
Does the Next Online require the installation of a smart meter?
Yes, where eligible!
You can still have the tariff if you already have a smart meter.
What tools are used to reply to customer emails & calls?
Intercom & Twilio
DOUBLE POINTS!
Which Olympian has won the most gold medals of all time?
Michael Phelps
In what tab can be view a customers online account?
Account Details!
(Users > Masquerade)
How many pieces of information do we need to authenticate a point of contact?
(GDPR)
3!
(Name, address & date of birth/contact info)
What is the reduction for a customer on their rates when paying via Direct Debit?
What are our measures for success?
Customer happiness, team & colleague happiness and efficiency!
Cheddar cheese originates from which UK county?
Cheddar Gorge - Somerset
DOUBLE POINTS!
Which tab can be use to add a meter read?
Properties & Meterpoints!
When do we aim to resolve complaints?
ASAP
How many tariffs does E.ON Next currently offer (Residential)?
7!
(Next Online, Next Flex, Next 1 Year, Next 2 Year, Climate Positive, Next Miles, Next Drive)
What capacity of customers do each team handle?
50,000-70,000 per team!
How much gross profit did Avatar (2009) make in USD?
$2.76 Billion
What word is used for refunds on Kraken and where can we issue a refund for a customer?
Repayments & Payments + Direct Debits
DOUBLE POINTS
'Eon' derives from the latin word 'Aeon'. What does this mean?
Aeon = Age.