Business Law, Channel Marketing, Financial Analysis, Etc
What type of corporation may be owned by just a few people and does NOT offer its shares for sale to the general public?
What is Private?
What does a group's leader do
What is puts the group on a certain course
Employees can demonstrate their customer-service mindset by using good
What is Telephone techniques
Natural resources are provided by nature, and capital resources are provided by
What is People
A salesperson is most likely to find out how effectively a product actually functions in normal, everyday use from a(n)
What is Customer
Determining the group of customers that will be the main target for a company's goods/services is done through
What is market segmentation
What is arene thinking note-taking?
What is Active Listening
What is an example of an employee reinforcing a service orientation through communication?
What is offering information
Which of the following types of economic systems would offer the most benefits to business owners and their employees
What is Market
Roy is taking a class on how to use the new software he just purchased for his business. The class is offered by the store where he purchased the software. What aspect of customer service does this situation illustrate?
What is Customer Training
The management function of business is usually responsible for
What is setting policy
As an audience member, which of the following should you do to encourage a speaker during an oral presentation?
What is a Smile
Salespeople sometimes have difficulty meeting the needs of customers who are
What is Silent
Which of the following does not give exclusive ownership of certain types of property to individuals?
What is License
Salespersons can demonstrate their enthusiasm for the products they sell through
What is Tone of voice
What is another way to describe financial information that is true, complete, and faithfully represented
What is Reliable
One computer tool that a businessperson can use to organize online information for a research report is
What is Mind-Mapping Programs
What is often the result of positive customer/client relations?
What is repeat business
What might cease if producers decide that their incomes are inadequate to continue making goods and service?
What is Consumption
What is a benefit to the salesperson of building a clientele?
What is Obtaining referrals from loyal customers.
Business A spends less on advertising than Business B. Both businesses sell the same products, but Business B charges higher prices than Business A. Which of the following factors has affected the price of the business:
What is Promotion
Roberto has just finished giving a presentation about global warming. An obviously irritated audience member stands and says that there is no evidence to prove global warming exists. Roberto calmly reads results from three scientific reports on its existence. Roberto's response is an example of
What is Defending an idea objectively.
When Mr. Schwarz's order did not arrive at the expected time, he called Karl, the salesperson with whom he had placed his order. Karl apologized for the delay and told Mr. Schwarz that he would check into the issue. After Karl talked with the transportation company, he immediately called Mr. Schwarz to let him
know where the order was and when to expectdelivery. Mr. Schwarz thanked Karl for getting back with him so quickly. In this situation, Karl reinforced the company's image by
What is Providing efficient follow-up.
Which of the following is an example of excess demand?
What is Price = $400, demand = 600, supply = 400.
Jason works for Sky Airlines. When reserving airline tickets for customers by telephone, Jason needs to obtain the customer's desired arrival and departure locations, travel dates, and
What is Contact and payment information.