Business Ethics & Workplace Practices
What is the main purpose of the Americans with Disabilities Act (ADA)?
To make it possible for qualified individuals with disabilities to get and keep jobs.
A manager replacing a worn-out cord to prevent electrical hazards is practicing what?
Loss prevention.
Which factor most likely affects the price of roses?
A disease killing a large number of rose bushes.
Why must employees be able to explain business policies to customers?
Because policies may not always be clear to customers.
What are goals that state what a marketer wants to achieve through pricing called?
Pricing objectives.
Management ensures equal opportunities for employees by doing what?
Developing fair and consistent policies.
Which resource is most appropriate during new employee orientation?
The employee handbook.
How does a country’s type of government relate to economic decision-making?
It determines how the four basic economic questions are answered.
The way employees treat customers affects what aspect of a business?
The business’s image.
Increasing a business’s productivity helps increase what?
The standard of living and profits.
What type of environment discourages employees from sharing dissatisfaction with management?
A hostile work environment.
When a business experiences an increase in productivity, what effect does it have on the economy?
It raises the standard of living and boosts economic growth.
What causes a business to change its marketing strategies?
A new competitor opening nearby.
What is one method to boost employee morale?
Recognizing and rewarding good performance.
Which management function involves assigning responsibility and directing work?
Organizing.
A salesperson promises a faster delivery time than possible to meet a quota. Why is this unethical?
Because the salesperson knowingly misleads the customer about delivery.
What system allows businesses to compete actively in the marketplace?
The capitalistic system.
What motivates a business to improve efficiency?
The desire to increase profits.
Which resource helps new employees understand company rules and procedures?
The employee handbook or orientation materials.
The purpose of government regulation of business monopolies is to protect what?
Competition.
What does a business do when it plans buildings carefully, trains employees effectively, and selects goods wisely?
It prevents or controls business risks.
How does improving the use of resources affect gross domestic product (GDP)?
It increases GDP.
What happens when a business reduces productivity?
It can negatively impact GDP and competitiveness.
What is the most effective method for communicating a policy change?
A staff meeting.
What are the four steps in training sales staff?
Explanation, demonstration, trial, and critique.