EOPS & Special Programs
What does EOPS stand for?
Extended Opportunity Programs and Services.
How many student workers should normally be sitting at the front desk?
No more than two.
If you'll be more than ____ minutes late, you should notify the office.
20 minutes.
Where do student assistants record attendance?
Check-in/Check-out Sheet.
How often should you check the EOPS email during your shift?
At the beginning and several times throughout the shift.
How many units must most students be enrolled in to qualify for EOPS?
12 units (with some exceptions ex. SAS students).
Where should check in first before meeting with EOPS staff?
With the EOPS Student Workers and/or all students should check in using the iPad.
True or False:
It is okay to discuss student situations openly in the office.
False.
Which email should be used for absence or late reporting?
eopsabsentlatereport@ohlone.onmicrosoft.com
What should you do before leaving your shift if a task isn't finished?
Leave a note for the next student assistant.
Which program serves single parents who receive CalWORKs?
CARE.
When answering the phone, what should you always say first?
Identify the office and yourself.
Example:
"Thank you for calling the EOPS Office. This is ______."
Before making a non-urgent request for time off, how much notice should you give?
2–3 days.
If a student wants to meet with a coordinator but doesn't have an appointment, what should you do first?
Check to see if the coordinator is available, if they are not, record the student's information along with their message using the message book. Provide the message note to the coordinator.
Why should SARS and email never be left open when you leave?
To protect student privacy and confidentiality.
Name two services offered through EOPS.
Academic Advising
Financial Assistance
Priority Registration
Transfer Services
Workshops
Name three pieces of information you should collect when taking a message.
When your projects are finished, is occasional homework allowed?
Yes.
What software is used to schedule counseling appointments?
SARS.
Name three daily office maintenance tasks.
Which program supports current or former foster youth?
NextUp.
Student assistants should transfer calls directly to counselors.
False.
Take a message or schedule an appointment in SARS.
Name two examples of taking initiative at work.
Who supports supervision and attendance when coordinators are unavailable?
Tita Cristobal.
Besides supporting your assigned program, what else are student assistants expected to do?
Be ready to support all EOPS & Special Programs as needed.