General Information
What is EOT call back number
877-203-5535
When leaving a private voicemail, do we advise we are calling from GM Financial?
Yes
How long of a break do you get in an 8 hour day?
30 minutes
Where do you locate the current charges being billed?
Payoff > Quote Detail
What is the disposition Fee?
Contractual fee charged to cover the costs of getting the vehicle prepared for auction
What is our hours of Operation Monday - Thursday?
8am - 8pm CST
Who is considered an authorized individual?
Customer (borrower or Co-borrower)
Spouse of a customer
POA or Attorney
What indication is on the account to confirm an account has been Grounded and Finalized?
"F" Icon in the top right corner of the account
Where do you review the payments that have been made to the account?
Transaction History
What is the Excess Wear?
Damages on the vehicle that exceeds normal damage
What is our Hours of Operation on Fridays?
8am - 5pm CST
Who is considered an authorized third party?
Dealership
Third party with written or verbal consent from customer
Freebee - What is your Personal Identifier
Personal Identifier
Where do you locate the turn in date?
End of Term tab > Turn in Information
What does FDS fee code stand for?
Disposition Fee
What queue do we make manual outbound calls from?
SRV Lease End of Term Manual Out
Do we need to leave our first and last name on a voicemail?
No, we do not provide the customer our last name.
What time does your shift start ?
8AM
Where do you locate the tax percentage the customer is charged?
User Tools > Tax Details
What is FXX term code?
Excess Mileage
What is the EOT Department email?
EOTleaseservicing@gmfinancial.com
Customer provides you their First and Last name, Account number and their address. Are they fully verified ?
No, They need to provide on of the following 4:
Phone number, last 4 digits of SSN, email address on file or date of birth
Who is your AVP?
Cici Patten
Where do you go for an address update?
Customer Centric Screen
What is LTC fee code?
Late Charges