Compliance
Is it a compliance failure if your do not mark down complaint in the disposition?
It is not a compliance failure but you will still be marked down in QA.
If there are more than 5 applications on the RMA list what are our next steps?
We would want to xfer to verifications.
Does an MFA always have to be completed while completing AVC or Consumer Statement? If not when is it not needed?
Yes it will always be requested to complete AVC/MFA.
Whats the difference between this product and a regular Checking account, and PCL?
What makes this product special?
It is our 1st product that integrates two existing products that we have as ONE account. (Rewards Checking and PCL)
How many versions of Boost Money are there?
3
Boost Money Spend
Boost Money Card
Boost Money Save
If we suspect impersonation or see it marked on the account what should we ALWAYS do?
Transfer to "Verifications" as this will result in a Compliance Failure if not.
When should we always review for loan stacking? What are the steps to review?
Before any OCD as a final review. We must review if there was a Bank Statement or Finicity/Plaid. If they are on the application we must review the transactions.
How many AVCs/MFA should be noted on Joint Accounts?
2 from both customers, both need to be on a credible number.
How long does customer have to pay off FULL balance on the card?
By the end of the month they must pay full amount on balance.
Spouse calls in for their husbands account after we inform we need to speak to applicant they pass the phone over to their spouse, what are the FIRST steps we must take?
Authenticate and read call disclosure informing customer call is being monitored and recorded.
When do we decline for an RMA?
When we get to step 4 and cannot complete the AVC/MFA.
While completing the AVC and we cannot locate a credible number, what will be our next steps?
Request MIDA Advance and AVPP documents
100pt Bonus:
Once documents are received, what are the next steps?
What are the eligibility requirements for Boost Cash?
Customers must have an Boost Money TM Spend account and eligible direct deposits set up in their checking account through Upgrade.
What would the APR percentage ALWAYS be with this card?
0% APR.
100pt Bonus Question: How long will the customer receive NO interest on the card?
"Will it be okay for us to use this phone number to contact you through out this loan process?"
Is this the correct disclosure? If not what is incorrect. If it is when do you read this?
It is not correct "Will" "Phone" are not in the disclosure.
What are the passing Giact codes and if they are not a passing Giact code, what would be the next steps if they are not?
CA11, CA23, CA24, CA25, CA30.
We would request the Bank Statement next.
If we have an AVC and Consumer Statement on the application and we cannot locate a number on the credible source, what will we do next?
Advise of a decline. When it comes to to Consumer Statements if there isn't a credible number located with the threw sources we would advise of decline.
Is there or can there be collateral attached to this card?
If so how is it applied?
If not, why not?
The funds in customers Spend account serve as collateral for your Boost Money™ Card
How many call disclosures does the App By Phone Process have?
Per Confluence the App By Phone process has 4.
Phone disclosure
Income disclosure
Credit Check disclosure
Offer if given, left to right.
If an applicant states they received a loan for $46,000 23 days ago, what are our next steps?
We would review the Credit Report 1st to see if the loan is listed as a "Trade"
50pt bonus question: If it reflects as a "Trade" what are our next steps?
We would escalate to a Team Lead in #accountsupport to see if the next steps can be completed.
When does the applicant receive card for Boost Money Spend?
Never, as this product does not have a card.