EPD Car
What is the maximum we will pay under Cover for liability?
$20,000,000
Under General Contents - Jewellery and Watches - what is the maximum we will pay?
$2500 (option to increase cover)
Is rent default automatically included under Landlord Building insurance?
No. It is optional.
What is the landing page of the Online Account otherwise known as?
Dashboard
If we think we will refer to a KA article again in future, what should we do?
Bookmark it
How many times can a customer claim for Fire Extinguisher Replacement per policy period?
Once
Under Building Plus, customers can receive how much extra (%) on top of their sum insured if their home needs to be rebuilt or repaired?
25%
Will we cover Storage Costs under Landlord Building insurance?
No. But we will under Landlord Contents insurance.
Up to how many days can a customer pay a missed instalment in their Online Account or Mobile App?
28 days. (After 14 days, out of cover questions will be asked before payment is accepted.)
What can we click to find 'user instructions' within KA?
KA Help
How much will we pay for replacement of baby capsules or child seats? (Under Comp Plus, Comp, Comp basics or TPFT)
We will pay the replacement cost
Will a customer be entitled to ‘Cover for liability’ if a family member makes a claim against them?
No, ‘Cover for liability’ excludes claims made by you or your family
Will we cover damage caused by water or liquid leaking or escaping from gutters, drainpipes or pipes?
Yes
Where would we direct a customer to navigate to update their email address in the Online Account?
Settings - Manage personal details
What is the name of one KA article which contains information about panel dents and scratches?
Underwriting Guidelines or Car Question Set
What is the maximum we will pay for Emergency Transport and Accommodation under standard Comprehensive?
$1000
How much will we pay for Contents in the open air under Contents or Contents Plus?
We will pay up to 20% of the ‘General Contents’ Sum Insured.
Will we cover damage caused by 'actions of the sea'?
No. Actions of the Sea means sea waves and normal movement or changes in the sea levels (including high tides and king tides), unless caused by Storm Surge. Actions of the Sea does not include Storm Surge.
Within how many hours will a customer receive a response if they contact us through Facebook Messenger?
24 hours (the social media team are available 7 days a week, it will normally be less than 24 hours)
What is the name of the KA article which contains the Online Account functionality?
Digital Online Account - Overview
How many kilometres from your home do you need to be to claim for Emergency Transport and Accommodation?
100km or more
What is the maximum we will pay for Food Spoilage under Contents Plus?
$2000
If loss or damage is, or is caused by or arises from, contamination caused by the manufacture, storage or distribution of illegal drugs, what is the maximum we will pay?
$30,000
Where would we direct a customer to go in order to view their Log In History in the Online Account ?
Settings - Manage security
Under what tab can we locate 'My recommendations' in KA?
My Feedback