PC
For a policy that is current, the status will show as what in PC?
In force
Which tab on the left would we select to view how a refund (or return premium) was issued?
Disbursements
To get a new replacement car with Comprehensive or Comprehensive Plus following an incident we insure, your car must weigh under how many tonnes?
3.5 tonnes
What is the maximum we will pay for Food Spoilage under a standard Contents policy?
$500
Can a customer create an Online Account if they only have a quote?
No, it must be converted to a policy first
There is a tool available to help guide us through processes in PC, what is this tool known as?
WalkMe
If a customer has a missed instalment, their policy is in what?
Delinquency
What is the maximum market value a vehicle can have to be eligible for Comprehensive Basics?
$20,000
What is the state capital city of South Australia?
Adelaide
If a Heritage NRMA customer (with existing policies) cannot see their NRMA EPD policies in the Online Account or APP, what would you suggest they try?
Scroll down to the bottom of their dashboard, and select the hyperlink to view policies in WA, SA and the NT
Under which tab would we check if Excess Free Glass is applied to a policy?
Coverages
What tab do select to add a BSB and ACC number in BC?
Payment Instruments
List three of the 'additional benefits' not covered under Comprehensive basics (excluding optional extras, hire car, excess free glass, any repairer option)
Tools of trade, personal items, new vehicle replacement (also acceptable, Hire vehicle after theft or not at fault accident)
Do we cover wear and tear under Contents Plus?
No. We don't cover normal wear and tear that happens as you use your home or items.
If a previous SGIC customer cannot see their NRMA EPD policies in their Online Account or APP, what steps should they take?
Log out - go to nrma.com.au - select the correct state in the top right hand corner of their screen - log in again (with the same credentials)
A policy start date and end date are otherwise known as what?
The effective date and the expiration date.
What tab on the left would we select to add a payment extension in BC?
Invoices
If Your Tools of Trade are damaged in an incident We have agreed to cover under ‘Cover for loss or damage to Your Vehicle’, what is the maximum we will pay?
$1500
What does WA, SA and NT stand for, and which has the lowest population?
Western Australia (2.7 million), South Australia (1.7 million) and Northern Territory (246,000)
Where would we direct a customer to navigate to update their email address in the Online Account?
Settings - Manage personal details
How do we cancel a policy from the renewal date?
In the 'Billing pie chart' (the colour coded circle, right hand side of summary screen in PC, bottom of summary screen in BC), what five colour coded sections are there?
Unbilled, Paid, Written off, Billed, Past Due.
Can a customer choose Market Value under Comprehensive Plus?
No, it is Agreed Value only
Provide two types of air conditioners that need to be disclosed under built in heating and cooling?
Ducted, and Electric reverse cycle air conditioners
Where would we direct a customer to go in order to view their Log In History in the Online Account?
Settings - Manage security