Prelude/Cadence/Referrals
This is the preferred workflow for when schedulers need to reschedule an existing appointment
What is Cancel/Reschedule button/feature
There is a special feature in Epic that allows you to flag important information in a patient’s chart.
What is a Bookmark
Registration errors route to this workqueue after the encounter has closed
What are Charge Review workqueues
It is recommended to use at least ___ identifiers when clinical, front office and professional billing staff searches for a patient record
What are 3 identifiers
Users should be directed to this team in cases there are duplicate guarantor accounts that belong to the same patient
What is the PB Customer Service team at PBOCustomersupport@luminishealth.org
This is an Experian tool that spans the revenue cycle and helps find billable insurance coverages that were previously unknown or forgotten in Registration
What is Coverage Discovery
This activity allows you to document follow up instructions for patients
What is the Wrap-Up activity
This is a digital payment solution vendor that provides patients with a new consolidated Hospital, Professional/Physician Office and Conexus Laboratory monthly billing statement for services rendered across Luminis Health
What is Cedar
Users should be directed to this team in cases where there is a duplicate patient record
What is HISMERGE
Front office users should scan supporting referral-related documents and images directly into this location
What is the Communications section in the referral shell
This form will print after a user selects the Print on Accept checkbox located on the Referrals toolbar
MD Uniform Consultation Referral
This feature allows you to add a pre populated paragraph to a note
What is a Smartphrase
This reporting group works to capture open encounters, as well as encounters missing charges to best support & monitor Revenue Cycle processes from a clinical documentation perspective
What are Revenue Guardian Reports
Users should be directed to this team in cases there are duplicate guarantor accounts that belong to the same patient
What is the PB Customer Service team at PBOCustomersupport@luminishealth.org
This function allows users to send previously errored claims or charge sessions in the workqueue back through error-checking mechanisms built within Epic prior to the charge posting to the guarantor account or the claim routing to the Clearinghouse
Patients that utilize MyChart will receive text messages via this tool reminding them to check in 3 days prior to their appointment and again 1 day before their appointment if check-in has still not been completed
What is e-check in
This feature can be used to send a mass message to multiple patients simultaneously using MyChart
What is the Multipatient Message feature
This image provides a detailed overview of how a claim was processed- whether it was a primary or secondary claim, an original claim, a canceled claim, or a replacement claim, as well as information on how the payer paid each charge included on the claim
What is the electronic claim image
During which processes can a patient’s lab and pharmacy preferences be added into their chart?
What is during Registration, Check-In, Patient Intake, Patient Rooming, and Check-Out
This particular payer changed its name to Wellpoint at the beginning of the 2023 calendar year
What is Amerigroup
This option allows front office users to add buttons for the documents they most frequently use
What is the Edit Quick Add Documents feature located under the settings wrench in the Documents table
When documenting Point of Care test results, clinical users should enter this to reflect the difference between which two times
What are the correct collection and result times
The following order: Professional Billing > Conexus > Hospital Billing represents....
What is the order that patient payments (self-pay payments) will post to the various guarantor accounts
When documenting Point of Care test results, clinical users should enter this to reflect the difference between which two times
What are the correct collection and result times
This team is responsible for voiding a payment or processing a refund that was processed beyond the same day of the appointment