General
Name our three Single Event service offerings
LienDesk, Single Event Traditional, Traditional Asbestos
Why is it important to submit a dispute of unrelated charges before the final demand is issued?
So that you don’t lose any appeal rights
Describe what lien resolution is?
Process of reimbursing insurance companies for injury related care they covered in personal injury settlements.
What is our ideal client email response time?
24 hours
What is the most common case type in Single Event Traditional?
MVA
What document/request is sent for asbestos settlements that are for Pre 80 exposure
Extraction Request
Exposure for a lien is always between the date of _______ and the date of ________?
date of injury and date of settlement
When documents are received from a client, what tool is used to request the document be uploaded?
InfoPath
What is the name of the Document we provide to clients indicating that the lien resolution is complete
What grid in LawBase do we use to track appeals?
ARG - Administrative Remedy Grid
Which lien type has the first right to reimbursement?
Medicare
Name two things you should check when sending an email?
Recipients are correct and open the attachment to confirm it’s the intended document
Where would you locate all documents for a particular file within LawBase?
Knowledge Lake
What field is used in the ARG to signify that our appeal request has been sent to Massmanagement?
Transferred to Appeals Department date.
What are claims?
An itemized listing of the lienholders asserted reimbursement amount
What is common business practice upon receipt of a document from a client?
Respond confirming receipt
Who has the first right to recovery in regards to reimbursement
Medicare
What is the standard timeframe to submit a Reconsideration?
120 days from the FD date
What triggers our invoicing in Single Event?
Case closure
What do you do within LawBase with all email correspondences both internal/external?
Drag and drop them into the file.