Phone Communication
How should you answer the phone when someone calls?
What is, "Thank you for calling Events and Catering, this is (name), how may I help you?" *or similar variation*
How should you always sign your emails to clients?
What is, "with your name and office phone number"
What is the first item to check in Caterease prior to booking an event space in the Student Union?
What is, "the Scheduler"
What is the first step to confirming a student group exists within the UofA campus groups?
What is, "checking the Campus Groups" website
True or False: The Sonora Ballroom (level one) is a ballroom like event space that we book to clients.
What is, "FALSE"
The Sonora Ballroom is now Campus Pantry and is no longer booked by our team.
After how many rings must the phone be answered?
What is "two rings"
How often should the su-sueventplanning email be checked?
What is "daily - throughout the shifts as emails arise"
If an event has Catering as well as a room reservation, should you send the BEO to the CLIENT or the EVENT PLANNER?
What is, "event planner"
The event planner will then proceed to let the client know their space has been booked and reach out to them for catering.
Which of the following is not a FREE, pre-set room for student groups? Agave, Madera, Ventana, Picacho
What is, "Ventana"
Student groups must always pay for Ventana
What rooms are never given free to student groups or departments?
What is, "the Ballroom"
Who do you call if a room need to be unlocked, or a room isn't set properly?
What is, "operations"
They carry walkie talkies as well as a cell phone, (520) 247-6099
You've received a Catering Only request. Who do you send it to?
What is, "check the client list to see who the event planner is"
The client list is an awesome tool that will help you know what event planners facilitate the events of which clients.
What is the first step when you receive a Signed Contract from a client?
What is "turning the event DEFINITE"
True or False: Student groups are allowed to use projectors for free.
What is, "FALSE"
Student groups must pay for all audio visual during their room rentals.
Which of the following is not attached to the Ballroom: Santa Rita, Santa Cruz, Catalina, Rincon.
What is, "Santa Cruz"
A client calls and is very rude, angry or pushy. What should you do?
What is, "ask them to please hold and pass the call to an event planner."
Anytime you feel uncomfortable on the phone, you should let an event planner know so they can take over the call.
When calling out, who must you email 2 hours in advance of your scheduled shift?
What is, "Su-sueventplanning"
(And text Johnique)
How often should the payments be batched out from the payment machine?
What is "DAILY!"
(If payments were taken that day)
How many times can student groups have a free large room (Kiva, Gallagher, etc) for free?
What is, "once per semester"
True or False: There is no additional fee if someone wants to rent a room after the building is closed.
What is, "FALSE"
There is a $250 / hr fee applied EVERY HOUR before or after normal building hours.
When placing a client on hold, what THREE pieces of information should you gather first?
What is, "their name, their BEO number and a brief summary of their question"
What three emails are the daily reader boards emailed to?
What is, "Cheryl Plummer, susetups and Su-suadmin"
If a client is paying with a credit card, what is the first thing you should check on the BEO?
What is, "the taxes"
All credit card, and p-card, charges must have EXTERNAL TAXES chosen
Which of the three students group organizations are NOT eligible for a discount on Express Catering: GPSC, CSIL or ASUA?
Answer: GPSC
What is the issue with the following scenario: A client is renting the Ballroom. They have a zoom set up, a bar set up and Panera for lunch. They're in the Ballroom from 1pm-3pm and have 100 guests.
What is, "Panera for lunch"
Under no circumstance is outside food and beverage allowed within the student union building. Clients must use Arizona Catering OR Express Catering when in the building.