EQ 101
A person with high EQ who walks into a room might be able to...
Read the room! (Understand the emotions of others)
What is Emotional Regulation?
Emotion regulation is the ability to exert control over one's own emotional state.
When working as a team, if a person is very negative, does it help the team do better or worse?
Worse!! Emotions are like contagions; they can go from one person to another.
What is the action tendency of joy?
Wanting to do more of it! Why? We love joy and like it never to end!
A person with a sandwich tells you that they recently lost their pet... What is not an empathetic response?
At least you have a sandwich...
High or Low EQ:
A person cuts them off in traffic, so the person drives fast, cuts them off, gets out of the car, and stomps on the hood of the other car.
Low EQ!
A person you care about is upset and yelling at you: how do you respond?
Try calmly talking to them. They might not be ready to talk yet, and that's okay! Yelling back would escalate!
How do you respond when a person is giving you a tough time in the workplace?
Respond instead of reacting. Respond professionally. Ask them to stop as you want to focus on your work; if they don't, tell your supervisor that you are having difficulty working with them.
Name one of your action tendencies to an emotion:
Free Points! (Any response in reason works!)
What are the differences between Empathy and Sympathy?
Empathy is shown in how much compassion and understanding we can give to another. Sympathy is more of a feeling of pity for another. Empathy is our ability to understand how someone feels while sympathy is our relief in not having the same problems.
Definition of Emotional Intelligence
Recognize, understand, and manage our own emotions and recognize, understand, and influence the emotions of others.
You are faced with an obstacle; how do you deal with it?
Use a growth mindset. Is it an obstacle or challenge? If we reappraise what it is, we can better deal with/approach it.
What technique would you use to ask your supervisor for a request?
Bonus points for giving an example!
DEAR MAN
Describe
Express
Assert
Reinforce
Mindfulness
Appear Confident
Negotiate
Fear can make someone...
Flee or fight (think cornered animal) or freeze (think deer in the headlights)!
Can you be empathetic even if you haven't experienced the same situation?
In general, empathy is the ability to understand or sense another person's perspective, feelings, needs, or intentions, even when you don't share the same circumstances. It can sometimes involve acting on that understanding, including offering help.
For example, you may have never been unhoused, but you can understand how difficult it can be and how they may feel.
Someone with a lot of EQ is _________ of their emotions
Aware/understands/regulates
You feel a deep impulse to do something, but you know it's not healthy or beneficial. How do you respond?
This can be open-ended!
Example: First, try to understand the impulse and why you feel this way. 2. If the time you used to think has not changed the impulse, remind yourself of your values and what you care deep down about. 3. If still no, maybe try another activity to take your mind off it. Sometimes we need to shift our attention to something beneficial, healthy, or neutral.
What are things we can do to help our coworkers when dealing with a difficult situation?
Open-Ended: Class judges
Example: Coworker is being overwhelmed, step in and ease some of the pressure!
Why is being aware of our action tendencies beneficial?
Because it helps us to be better at responding to our emotions vs. reacting to them!
Why can empathy be helpful in the workplace?
Empathy can be helpful in the workplace because it helps you to understand the customer's feelings and to help them better (understand their perspective). It can also help you understand why co-workers feel a certain way. It can also help you not take things personally.
Those high in emotional intelligence have been found to have:
Increased wellbeing!
Higher self-efficacy in coping with adversity, perceiving situations as challenges rather than threats, and higher life satisfaction!
You feel angry about something but bottle it up because you are working. However, it's still on your mind. How do you deal with anger?
Open-ended!
If you don't cope with the anger, you are not genuinely managing it. You are regulating your emotions, but only halfway. You need to process emotions as well. It could be talking to someone, journaling, or expressing it healthily.
A guest/customer is angry and yelling about something that has happened: how do you respond?
Try to de-escalate! Come from a place of understanding instead of a place of punishment. The guest is not calm enough to sit down for a meal, but you can grab a to-go bag so they can still be fed.
A typical action tendency to anger is yelling/fighting/etc.,
what is a better response?
Open-Ended!
Example: Instead of yelling, calmly let them know you do not appreciate that, or leave the situation
How would you practice empathy in the workplace?
Open answer!