The red binder used to count cash at the start and end of a shift.
What is Daily Cash Log?
100
Can you direct me to the spa please, I would like to book a massage.
What is SpaBiz?
100
I'm really out of shape and would like someone to help me with my fitness journey. Do you have anyone?
What is a Personal Trainer?
100
I met this really nice lady named Sara, she was helping me with my posture and flexibility. Does she work here?
What is a Pilates Coordinator?
100
I'm new to the area and would like to know your rates and get a tour, can you help me?
What is the Up System?
200
Above all the classes to concierge, this class is the most demanding, interactive, and time sensitive to its riders.
What is The Pursuit?
200
In order to secure a client's reservation, we must collect payment details on file in advance.
What is Credit Card?
200
I'm interested in getting a full body assessment showcasing my weight, muscle mass, and BMI. Can you help me with that?
What is an Equifit?
200
I have a Pilates session at 9 with Kara. Do I need anything else?
What is a Voucher?
200
*Phone Rings* Hi I'm Josh, I'm new to the area. Could you tell me how much is a monthly membership?
What is a Phone In?
300
Hi, I am having surgery next month and I wanted to put my membership on freeze. I have a doctor's note and was told my freeze fee would be waived. How can I do that?
What is A Medical Freeze?
300
I'm a really active person, constantly involved in sports, I would love a massage to ease my aching muscles.
What is Performance Massage?
300
When purchasing personal training sessions, it is important to select the correct package before our clients pay more or less then what they should.
What is a Tier?
300
I have a Pilates session at 9 with Kara. Do I need anything else?
What is a Duet?
300
You see Meghan taking her appointment upstairs while heavily engaged in conversation.
What is a Tour?
400
I'd like to cancel my membership, can you help me?
What is Feedback?
400
Other than assuring the client's availability, we must ensure they are comfortable with having a male or female therapist performing the massage.
What is Preference?
400
I have my first PT session this weekend. I am a beginner so I'll be doing the most basic form of training until I'm ready to advance.
What is Tier 1?
400
I was told that Pilates is very good for the body. It lengthens and strengthens muscles. I can bend in ways I never thought before.
What is Flexibility?
400
Gary has an appointment but is currently meeting with a walk in, so you call Andrew and explain the situation.
What is Needs Coverage?
500
Oh No! Looks like we ran out of copies of the lost and found report. Go get the master copy and make more.
What is the Communications Binder?
500
When closing out a spa ticket, it is important to distinguish between amount and percent to ensure the client is paying the correct price.
What is Gratuity?
500
I am a very intense athlete and I want the highest, most demanding and rigorous form of training to suit my needs.
What is Tier X?
500
Now more than ever I feel so much taller; it's like she stretched my spine. I sit up straight, I don't slouch anymore, and I definitely have less back pain.
What is Good Posture?
500
It's the end of the month, all of the MA's and managers are here sun up to sun down. We're on the home stretch to bang out these memberships.