ERIC
What does the ERIC acronym mean?
Employment Retention Incentive Curriculum
What is the top emotion that a successful leader should possess?
Empathy
What are the 4 A's to control stress?
Avoid, Alter, Accept, Adapt
What percent is non-verbal communication?
55%
What is the definition of Ethics?
allow people to determine what they should do in each situation
How long do you receive case management services?
12 months/1 year
What are the 4 benefits to having a high EI?
Relate better with others, form healthy relationships, achieve greater success at work, lead a more fulfilling life
Which approach should you take towards your wellness?
Holistic (mind, body, & soul)
Active listening can help with ...
building trust within a conversation
Personal code of ethics means ...
A set of principles and guidelines that an individual uses to guide their behavior and decisions in various aspects of life.
Overall goal of the program?
Help eliminate or prevent barriers, navigate through resources, provide guidance & support to retain employment
What are the 4 domains of EI from the Youtube video?
Self awareness, self-management, social awareness, & relationship management
What types of wellness did we cover in class?
Physical, Intellectual, Surroundings, Spiritual, Moral, occupational, Emotional
Do active listeners provide verbal or non verbal feedback?
What types of ethics are most common?
Respect, accountability, integrity, excellence
Which type of barriers can the program help with?
Transportation (gas cards/bus passes), food insecurity, work clothes or uniforms, & more
Define EI?
the ability to identify, use, understand and manage
emotions in positive ways to relieve stress,
communicate effectively, empathize with
others, overcome challenges and defuse conflict
What are the types of social determinants of health?
Economic stability, education access & quality, access to quality healthcare, neighborhood & built environment, social community
What are the parts of a feedback sandwich?
Positive, constructive, positive feedback
What are types of reasonable accommodations?
Physical changes, accessible communications, policy enhancements, accessible & assistive technologies
The ERIC program is under which department at ABC?
Focus on Self-Sufficiency (FSSD)
Who called himself a EI evangelist?
Daniel Goleman
Workplace wellness consist of?
Leaders, employees, and commitment
Define communication?
The exchange of ideas, feelings, and information by speaking, writing, signs, or behaviors
What are the 2 resources for disabilities shared during class?
Division of Human Rights, & ACCESS VR