Hypercare
The first wave of hypercare is called _______.
What is the Surge
ERP stands for this.
What is Enterprise Resource Planning
In Workday, employees’ personal and job details are stored in this core record that follows them throughout their career.
What is a Worker Profile?
Jaggaer (GA@WORK Marketplace for Suppliers) is used primarily for this process.
Procurement / Sourcing Events
Oracle Service Cloud is primarily a ___ (CRM / ERP).
CRM
The wave after Surge is _______.
What is Stabilization
The main purpose of an ERP system is to _______ data and processes across departments.
What is integrate
This Workday module handles company money, budgets, and expenses.
Financials
A requisition usually leads to this ...
What is a Purchase Order (PO)
Service requests in CRM are categorized by these two data structures.
Picklist Options / Products & Categories
Sustainment is followed by this phase.
What is Innovate & Optimize
Name 2 major ERP vendors besides Workday.
SAP, Oracle, Microsoft Dynamics
In Workday, suppliers can use the GA@Work Supplier Management to do these three activities.
What are viewing invoices, payments and account maintenance?
Jaggaer connects with Workday through what kind of integration?
What is an API?
The tool used to create guided customer forms in CRM is called ___.
What is Intelligent Advisor / Smart Forms / Oracle Policy Modeling
During Stabilization, the goal is to reduce these.
What is Incidents / Errors
This ERP module manages payroll, recruiting, and employee data.
Human Capital Management (HCM)
The State of Georgia uses this Workday feature, called the Job Hub, to help employees and applicants explore new opportunities. What does the Job Hub allow users to do?
What is search and apply for jobs, view internal opportunities, and manage applications?
In Jaggaer (GA@WORK Marketplace for Suppliers), suppliers respond to bids and proposals through this type of online event, which allows agencies to evaluate pricing and qualifications.
What is a Sourcing Event (RFP, RFQ, or Bid Event)?
In Oracle Service Cloud, before creating or linking a service request, agents must perform this step to ensure the customer’s details are correct.
What is validate the contact record?
Name all four Hypercare phases in order.
What is Surge → Stabilization → Sustainment → Innovate & Optimize
This process ensures ERP systems continue to function correctly after updates, integrations, or customizations by testing business workflows end-to-end.
What is Regression Testing?
Name one way Workday integrates with Oracle Service Cloud in your NextGen project.
Employee data sync / SBDP Certification
In Jaggaer, end users create a shopping cart that goes through approvals and then becomes this type of document used to request goods or services.
What is a Requisition?
True or False: CRM is configured to route requests based on queue and status.
True