Faults
The fault that you select when an item doesn't work. (Ex. Boxes are not glued well & falling apart).
What is Defective.
At what point is the credit issued on an Error - Customer Returning?
When Uline receives the item back.
What is an ARS label?
What is an Authorized Return Service; UPS Prepaid Return Label.
The packer sent a wrong item. Which item # you would enter on the Error entry screen.
What is the item # that was received.
What RA stands for.
What is Return Authorization.
Why would you need to send an ARS label to a Customer?
For customers to return a product due to a Uline or Manufacturer error. Or if the customer is at fault and they ask us to send them a label.
What you would confirm if a customer says their item arrived damaged.
Confirm if the item has physical damage or if it is not working.
What is Return Warehouse address. Send product Attn Returns. RA #. Do not write on the items original box or packaging. Inform how credit will be processed.
When would you use a Call Tag instead of an ARS Label?
When a customer does not have regular UPS pick-up or is unable to take the package to a UPS shipping center.
What fault you would use if an $30 item arrived damaged and the box was torn.
What is Carrier.
When you would ship a reorder at no charge.
Using empowerment when the customer is at fault and insists on free freight on the reorder.
Suppose you are submitting a freight pick-up request for customer fault. What should you inform the customer?
They are responsible for the pick up charges and set expectations: "Your order will be picked up within the next 2 business days.