Withdrawals
What is:
School/University
(Flywire if applicable,
or by check)
Account owner (by
check or EBT)
Beneficiary (only by
check)
True or False: Passports and Driver's Licenses are acceptable forms of supporting documentation for name changes.
What is False?
When clients utilize Bill Pay, what "payee" should they search for?
What is "Vanguard 529"
Besides the enrollment application, what additional form is needed when clients establish a new trust 529?
What is a Trustee Certification Form
When a client is completing an incoming rollover and does not have any Vanguard accounts or has Vanguard accounts but no 529, what two items do they need to mail to the current plan?
What is the Rollover Form and Letter of Acceptance
What is $15?
True or False: Phone associates are able to edit phone numbers for Security Codes.
What is False?
Security Codes: Phone associates are not able to edit phone numbers for Security Codes. Clients must make changes to the phone number that receives the Security Code themselves online.
How soon can an AIP start from the initial request?
What is 3-4 business days
True or False: Clients can enroll UGMA/UTMA accounts online
What is False
True or False: When clients are completing an incoming rollover, Vanguard REQUIRES a signature guarantee on the Rollover Form
What is False
True or False: Checks sent by Priority Mail can be delivered to PO Boxes.
What is False?
NO priority delivery to PO Boxes.
This is the address change hold timeframe for 529 address changes.
What is 9 business days?
What are the ways that friends and family can contribute to a 529?
What is by check, bill pay (E-pay) and Ugift
When a prospect is not getting the option to web register, how many overnight cycles must they wait to web register?
What is one overnight cycle
This department can cancel pending withdraws if the market is still open (before 4pm EST)
What is Ascensus?
Ascensus Phone #:
877-697-2837 or search
“Ascensus College Savings”
contact on Genesys.
This is the maximum amount ($) of ALL pending EBTs (per account)
What is $180,000?
What is the name of the disclosure you must read to clients when they make a contribution?
What is the "Out of State Disclosure"
After how many days does a pre-filled enrollment expire?
What is 30 days
What is the estimated timeline for incoming rollovers from another 529 plan?
What is it can take up to three weeks
The status of a Flywire when it is processing (but has not been received by the school yet).
What is Guaranteed?
A successor account owner CANNOT be added to this account type
What is a trust 529 registration
When contributing to a 529 from a managed Vanguard account, what desk can assist with this?
What is ASG_PAS_INVESTMENTS
True or False: When you send a client the Enrollment kit when re-opening a closed account, the account owner NEEDS to take action
False
What is the minimum value needed to establish a rollover account?
What is $3,000.00