Show:
Housekeeping
Guest Services
Maintenance
Night Laundry
Potpourri
100
How many bath towels should a housekeeper have in their housekeeping cart?
What is 16
100
What emergency reports are required to be printed at the begining of each shift
What is Arrivals, Departures, Guest Listing and Vacant Room List
100
True or False - When a bed bug infestation is suspected, we attempt to treat the infestation in-house?
What is False, we call our national vendor
100
What time should you start setting up breakfast?
What is 5:30am
100
What are 4 of the chemicals we use to clean our guest rooms?
What is Spic and Span, Comet, Comet Crème, Febreze and Dawn
200
True or False - The GSR does NOT have constant communication with housekeeping staff during the day.
What is False, Housekeeping staff contacts GSR upon entering and exiting each room she/he cleans
200
Mr Jones asks for a late check out, how much should you charge?
What is the greater amount of $25.00 or Half a Day rate.
200
How many times a year are we required to perform the Deep Clean PM process in each guest room
What is Three times a year
200
How long should we wait to wash linen/terry that has been sprayed with Tide Stain treatment?
What is a minimum of 15 Minutes
200
Who has responsibilities for blood borne pathogen prevention outlined in the exposure control plan?
What is All ESA associates, site level, GM and risk management
300
What should you do if you enter a room and the stove is on fire?
What is Exit the room, close the door, run to the nearest pull station and pull the alarm. Notify front desk.
300
Recite the At Least Formula?
What is: Ask Them First Listen Empathize Apologize Solve Thank
300
How often are the GM and ME supposed to meet and sign off on the "Green Shield Maintenance schedule"
What is weekly
300
What are you supposed to do with items that have been treated with Tide Stain treatment but still have stains after washing them?
What is Leave them on the folding table for GM to inspect and determine if can go into the reclaim bin or discarded
300
What is the Ticker Symbol for Extended Stay America on the NASDAQ?
What is STAY
400
You walk past room 139 and hear a loud argument between guest in the room, you should? A. Ignore it. B. Knock on the Door and tell the guest to be quiet. C. Inform the front desk. D. Join in the fun.
What is C. Inform the front desk
400
True of False, Can a guest staying 35 nights pay for 3 nights at a time?
What is True- however, must pay nightly rate as guest does not qualify for monthly rate.
400
What is the correct procedure when checking the Boilers?
What is What is Check water heater/boiler and mixing valve temperatures: Check temperature of each boiler/water heater and verify units are each maintaining 140 Degrees Fahrenheit hot water output. Check the temperature of the hot water AFTER the mixing valve(s). Verify that no temperature higher than 120 Degrees Fahrenheit is maintained.
400
True or False - Human trafficking often occurs in hotels because traffickers think that hotels are anonymous.
What is True
400
What are the "5S"s in KAI?
What is 1. Sort 2. Set in order 3. Shine 4. Standardize 5. Sustain
500
You have discovered a room marked occupied has zero belongings in the room. What do you do?
What is Call the front desk and confirm if the room is occupied.
500
Recite the dish script that is delivered during check in process
What is " As part of our FRESH guest rooms, you will now have the opportunity to "customize your kitchen" based on your needs. When you get settled in your room, please take some time to review the tent card in your kitchen counter. I will follow up with you shortly. Thank you Mr./Mrs.___ Have a good evening!
500
In your Green Shield binder, what "tab letter" is the Asset Inspection Log located under AND how often it is completed?
What is Letter K and completed monthly
500
When taking your first cart of clean linen upstairs, to the cart room, what should you stock first?
What is the carts with 4 rooms of linen.
500
What was theme of GM Divisional Conferences this year?
What is The Stay Way, Ownership, Leadership, Your Ship