Vocabulary
Customer is always right
Who do you 'C'?
Show me the money
Miscellaneous
100

What does the letters in SWOT Analysis stand for?

What is Strength, Weakness, Opportunities, and Threats?

100

Is strategic planning done for the long term or short term?

What is Long term?

100

Plans out a company’s overall strategies and polices.

Who is the Chief Executive Officer (CEO)?

100

This form of pay is based on the number of hours worked.

What is hourly?

100

What does CAC stand for?

What is Customer Acquisition Cost?

200

A company's ability to turn customers into repeat buyers and prevent them from switching to a competitor.

What is Customer Retention?

200

Explains why a consumer should buy a product or service to meet a need or want. I.e. Why do we care what your product does??

What is Value Proposition?

200

Manages and handles the daily business operations of the company

Who is the Chief Operating Officer (COO)?

200

This type of pay is a fixed amount earned per year rather than hourly.

What is salary?

200

Managers use this type of plan to prepare for major long term company goals over several years.

What is a Strategic Plan?

300

Donovan is a barber. He recently invented a plastic tool that allows barbers to line up edge lines and cut on an angle.  He wants to sell his invention to other barbers. How should he protect his intellectual property?

A) Trademark   B) Copyright   C) Utility Patent        

D) Intangible

C) Utility Patent

300

Which of the following is considered market research?


 A. Selling products 

  B. Conducting surveys 

 C. Hiring employees


 D. Making a logo

What is B. Conducting surveys?

300

Develops the company’s strategy for using technological resources.

Who is the Chief Technology Officer (CTO)?

300

This type of pay gives employees a percentage of what they sell. Car salespeople, real estate agents, and many retail workers often earn this type of pay.

What is Commission?

300

Is issued by the United States government for the invention of a new product, a new process, or a new method of doing something.

What is a patent?

400

Brayden wants a special pair of Nikes for his 17th birthday. However, he has been unable to find a pair he likes (#drip) in any of the shoe stores. He has decided go online to order a custom pair from Nike. By doing, so this is an example of which sales channel:

A) Wholesale 

 B) B2B

C) Distribution 

 D) Direct to Customer

What is D) Direct to Customer?

400

A company's ability to turn customers into repeat buyers and prevent them from switching to a competitor.

What is Customer Retention?

400

Is responsible for all computer-related information technology within an organization

Who is the Chief Information Officer (CIO)?

400

This pay structure rewards workers based on each unit or item they produce.

What is piecework?

400

An economic principle referring to a consumer's desire to purchase goods and services and willingness to pay a price for a specific good or service.

What is demand?

500

Brand recognition, trade secrets, mineral rights, trademarks, air rights, domain names, and intellectual property are kinds of this type of asset?

What are Intangible Assets?

500

Name the Steps of the Sales Process Actions in Order:

What are: 

1. Prospecting

2. Preparation

3. Approach

4. Presentation

5. Handling objections

6. Closing

7. Follow-up

500

Oversees all business and financial operations

Who is the Chief Financial Officer (CFO)?

500
Revenue minus expenses.



What is profit?
500

What are the steps of the Design Thinking Process?

1) Empathize

2) Define

3) Ideate

4) Prototype

5) Test