ESC
How long do they have to cancel ESC?
90 days
What are 3 manufacturing defects that are covered?
cracking, peeling, warping, breaking, seam separation, and failure of electrical components, coils, springs, frame components
Wear and tear is included in ESC.
False
How many years does ESC cover merchandise for?
3 years
Does ESC run concurrent with the limited one-year manufacturer's warranty? T/F
True
What's one thing that's not guaranteed when replacing?
Color Match
Minor burn marks from a single incident caused by cigarettes, cigars, or tobacco pipes are not included in accidental damages.
False
Is ESC a one-time fee or monthly fee?
One-time fee
What's an accidental damage that's covered?
Includes stains, punctures, cuts, chips, breakage of mirrors and glass, minor burn marks, liquid marks, heat and burn marks, and one-time breakage of umbrellas.
If they can't repair, what happens?
Will replace
Paws and claws are covered under our protection plan.
False, only can be added as long as it hasn't been delivered.
Are parts and labor covered under ESC?
YES
When does ESC start?
Upon delivery
Is parts and labor covered under ESC?
Yes
Customer can call months after incident and it will get approved as long as they have ESC?
False, they need to call as soon as possible.
Why do we want a customer to get ESC? This prevents from customer being denied a repair in the future.
Peace of Mind
What's ESC?
Extended Service Contract
What's the customer responsible for when replacing merchandise?
Sales Tax, Delivery, Installation Cost.
ESC can be added to Contract even after delivery if it's within a 30 day period.
False, only can be added as long as it hasn't been delivered.
If they can't repair, what happens?
Will replace