Escalation Process

(Blank)

200

Skedaddle

Equipment not working

400

Bumfuzzle

Slow task completion

500

Guffaw

Forgetting to clock in/out

(Blank)

300

Snickerdoodle

Mistakes in documentation

500

Clodhopper

Chat, Email, or Daily Meeting?
Process Updates or Clarification

(Blank)

400

Ragamuffin

Process Alignment that needs Approval from SD

500

Doodad

Incorrect shift or schedule

(Blank)

200

Fartlek

Cannot submit form or ticket

300

Pumpernickel

Chat, Email, or Daily Meeting?
2 URs with no reply

400

Whippersnapper

Early log-out or no log-out

(Blank)

300

Hootenanny

Chat, Email, or Daily Meeting?
KPI or performance issues and updates