Who's Who
Responsible for helping guests with their luggage and making their arrival and departure smooth and welcoming.
What is Bellman?
To prevent distractions, maintain good customer service and protect guest privacy, the use of cellphones is not allowed during shift.
What is Cellular/Wireless Device Policy?
Opened in 1981 as the first adults-only all-inclusive luxury resort in the Sandals brand.
What is Sandals Montego Bay?
The comprehensive learning and development hub for Sandals and Beaches Resorts employees in the Caribbean.
What is Sandals Corporate University?
Guests stay at one resort and enjoy the amenities, restaurants, and bars, at the others nearby. They even given complimenatry transfers between the resorts.
What is "Stay at 1 Play at 3"?
A specialized housekeeper responsible for cleaning, sanitizing, and maintaining luxury guest rooms to high standards
What is a Room Attendant?
Team Members are expected to keep their work area clean, organized, and free of sensitive or unnecessary items—especially when they’re not using it.
What is Clear Workspace Policy?
Treat other the way THEY want to be treated.
What is the Platinum Rule?
Started at the bell desk, spent some time as a butler and now oversees the entire operation at Sandals Royal Bahamian.
Who is Delino Moss?
Located in the Dutch region of the Caribbean. Guests get to enjoy new flavors, new vibes, and a more modern feel to their vacation.
What is Sandals Royal Curaçao?
Handling special requests, booking reservations, explaining the resort and activities and private check-in for guests in the Club Sandals lounge.
What is a Club Sandals Concierge?
Being vigilant, knowing when a guest is inebriated. Slow down the service, remain firm but respectful and consult and manager/security if needed.
What is Responsible Service of Alcohol Policy?
With this standard room category guests still get to enjoy the full all-inclusive experience, but without the top tier service.
What is Luxury Level?
Offers non-guests full access to a Sandals resort including amenities like food, drinks, pools, beaches, and watersports activities for a set time.
What is a Day/Evening Pass?
An upscale, 4-lane bowling alley located at Sandals Royal Barbados, serving as an entertainment hub within the resort.
What is Lover's Lane
This highly trained personal attendant is assigned to guests staying in the top-tier rooms and suites. They provide one-on-one, personalized service throughout the entire stay.
What is a Butler?
Romantic relationships between managers/supervisors and their direct subordinates is not allowed. This prevent conflicts of interest, favoritism, or coercion.
What is the Non-Fraternization Policy?
Family-friendly all-inclusive resort situated beautifully on Caribbean shores and offering 758 rooms for guests to choose from.
What is Beaches Turks & Caicos?
A non-profit organization created to help improve lives in Caribbean communities where Sandals operates.
What is Sandals Foundation?
Opened in 2024 as the newest addition to the brand this resort is located in the eastern Caribbean offering a secluded, nature-focused experience for our guest.
What is Sandals St. Vincent?
Responsible for implementing the company’s corporate sustainability program, ensuring a safe environment for guests and staff, and complying with local and international regulations.
What is an Environment, Health & Safety (EHS) Manager?
Employees may be warned (formally or informally), suspended (with or without pay), or dismissed for misconduct, incompetence, or breach of company policies
What is the Disciplinary & Grievance?
The Caribbean's first true speakeasy bar, offering a hidden, 1920s-themed nightlife experience.
What is The Rabbit Hole?
This digital guest-service works like a virtual concierge in the Sandals mobile app.
What is GINA?
Home to the Greg Norman golf course and situated of the bluest blue waters. What the future holds for this family-friend property, our guests can only anticipate.
What is Sandals Emerald Bay? or What is Beaches Exuma?