Who's Who
Responsible for helping guests with their luggage and making their arrival and departure smooth and welcoming.
What is bellman?
Opened in 1981 as the first adults-only all-inclusive luxury resort in the Sandals brand.
What is Sandals Montego Bay?
Started at the bell desk, spent some time as a butler and now oversees the entire operation at Sandals Royal Bahamian.
Who is Delino Moss?
Handling special requests, booking reservations, explaining the resort and activities and private check-in for guests in the Club Sandals lounge.
What is a Club Sandals Concierge?
Team Members are expected to keep their work area clean, organized, and free of sensitive or unnecessary items—especially when they’re not using it.
What is Clear Workspace Policy?
With this standard room category guests still get to enjoy the full all-inclusive experience, but without the top tier service.
What is Luxury Level?
This highly trained personal attendant is assigned to guests staying in the top-tier rooms and suites. They provide one-on-one, personalized service throughout the entire stay.
What is a Butler?
This digital guest-service works like a virtual concierge in the Sandals mobile app.
What is GINA?
A non-profit organization created to help improve lives in Caribbean communities where Sandals operates.
What is Sandals Foundation?