Chapter 1
Define parity
Equality
Define interpersonal communication in your own words
Complex, transactional process through which people create shared meanings through continuously and simultaneously exchanging messages
Identify and give examples of four types of nonverbal cues.
Posture, eye contact, facial expression, gestures, etc.
Describe the difference between open-ended questions and closed-ended questions.
Open = variety of responses possible
Closed = only two responses available (yes/no, true/false)
Name the 4 steps in the teams cycle IN ORDER.
Forming, storming, norming, and performing
Provide two specific examples of collaboration in schools
Teacher-teacher collaboration, school reform teams, school-university partnerships, peer collaboration, special education collaboration, professional learning communities, school leadership teams, school-community collaboration
What is the difference between perspective and perception?
Perspective = each individual brings a unique perspective to every life experience
Perception = Refers to our understanding of what has occurred - involves selecting, organizing, interpreting, and negotiating meaning
Why is good listening important?
Gets you the information you need, leaves the other person satisfied with the conversation
Describe the difference between overt and covert information.
Overt = what is observable, measurable, etc.
Covert = not objective or observable (ex: student is "disrespectful")
Why would we not use teams?
Emergent characteristics are both ________ and __________ of collaboration
Prerequisites and byproducts
Name and briefly describe the 3 types of noise.
Physical - actual sounds and visual distractions
Physiological - created by conditions internal to the communicators
Psychological - prejudicial or emotional barriers
In what ways do we multi-task when in a conversation?
thinking of responses, being aware of nonverbals, watching for other person's nonverbals, listening to the content of what they say, etc.
Why would we provide information in an interview?
Providing context - help the interviewee understand our perspective, role, goals, etc.
What are some facilitators of good teams?
Good selection of members, willingness to participate, institutional support, clarity of common goal and shared vision
Name and define two types of power in relationships.
Referent power - admiration and respect
Legitimate power - held by principals and supervisors
Reward power - perception that other person controls valuable resources
Coercive power - perception that the other person may punish an individual for ignoring direction
Informal power - perception that the other person's knowledge/expertise demonstrates reason for implementing their ideas/plans
How can we improve our communication skills?
Become a student of communication, work on building openness, keep communication meaningful, use silence effectively, and adapt communication to match the task and relationship
Descriptive, specific, directed toward changeable situations, concise
Does Billy communicate using sentences?
How does Billy communicate?
Tell me about Billy's communication skills.
How does Billy express his needs?
Other examples!
Name at least 3 key characteristics of teams.
Clear goals, needs are met, individual accountability, understanding of leadership, leadership skills, collaboration
What are the six characteristics of collaboration?
Voluntary
Requires parity
Based on mutual goals
Depends on shared responsibility
Shared resources
Shared accountability for outcomes
Name and briefly define the three views of communication
Linear - one-way process, sender transmits message and receiver is passive
Interactional - two-way process
Transactional - simultaneous process
Identify and define the four types of responding.
Prompting: mm-hmm, nods
Paraphrasing: summarizing what was said
Reflecting: inferring meaning, feelings
Questioning
Describe some aspects of culturally responsive interviewing.
Strengths-based approaches, looking for protective factors, establishing shared goals, earning trust, considering historical context, prompting storytelling
Describe differences between multidisciplinary, interdisciplinary, and transdisciplinary teams.
Multidisciplinary = work separately but come together to share data/results/perspectives
Interdisciplinary = some overlap in service delivery
Transdisciplinary = complete overlap in service delivery