Key Changes
What competency replaced "Integrity" in the refreshed KCI framework?
Accountability
Which competency is defined as being open to new ideas and new ways of working?
Change Mindset
A Director develops future leaders through mentoring, creates a high-trust culture, and empowers leaders across multiple functions to make independent decisions. Based on the competency descriptors, which competency is demonstrated?
Team Leadership
Which rating is awarded when 2 out of 4 desired behaviours are demonstrated most of the time for a Core Competency (e.g. Change Mindset)?
C
I am expected to actively participate in change activities, support team members through change, and provide feedback to highlight challenges and propose solutions. Based on the competency descriptors, am I a Staff, Manager or Director level?
Staff (PL1)
In the new Core Competency Framework, which new proficiency level was introduced?
Director (PL3)
This competency focuses on sharing information, coordinating work, and resolving conflicts constructively.
Collaboration
A Director anticipates emerging market risks, develops long-term strategies, and aligns leaders across countries to execute strategic priorities successfully. Based on the competency descriptors, which competency is being demonstrated?
Visionary Focused
A manager demonstrates only 1 of the 4 Excellence behaviours most of the time. What competency rating should be assigned?
D. (Less than 50%)
I lead proactive problem-solving within my team, create an environment where experimentation and PDCA are encouraged, ensure customer needs are considered in decisions, and coordinate improvement efforts across teams to achieve better outcomes. Based on the competency descriptors, am I a Staff, Manager or Director level?
Manager (PL2)
"Process Improvement" Competency wad renamed to?
Excellence
An employee identifies opportunities to simplify work, recommends better tools, participates in improvement activities and helps document results. Based on the competency descriptors, which competency is demonstrated?
Excellence
A Professional Expert establishes regional standards, develops scalable cross-functional solutions, and builds governance systems that sustain organisational improvements over time. Based on the competency descriptors, which competency is being demonstrated?
Technical Application
A staff member demonstrates all four Accountability behaviours, but only three of them most of the time. What competency rating should be assigned?
B. (75% of behaviours demonstrated most of the time)
I am responsible for ensuring sustainable organisational change. Rather than focusing only on my own team, I create conditions that encourage innovation, influence leaders and peers, remove barriers by strengthening organisational capabilities, and role-model the desired changes. Based on the competency descriptors, am I a Staff, Manager or Director level?
Director (PL3)
How many competencies are there across the entire refreshed KCI framework, including Core, Leadership and Professional Expert competencies?
8
A Director aligns cross-country teams, provides direction across functions, builds organisation-wide trust and navigates organisational conflicts for strategic alignment. Based on the competency descriptors, which competency is demonstrated?
Collaboration
A Professional Expert leads a regional transformation project, removes delivery bottlenecks across teams, establishes PDCA governance, and defines success metrics to ensure sustained organisational results. Based on the competency descriptors, which competency is being demonstrated?
Project Management
A Staff member consistently demonstrates all four Change Mindset behaviours. In addition, the Staff member regularly leads change discussions across teams and mentors colleagues outside their immediate responsibilities. What competency rating should be assigned?
S (The Staff member demonstrates all expected behaviours consistently and also goes beyond the expectations of the role)
I communicate the purpose of change, guide implementation, seek feedback to identify obstacles, and review progress to ensure outcomes are achieved and maintained. Based on the competency descriptors, am I a Staff, Manager or Director level?
Manager (PL2)
Why were Accountability, Collaboration and Transparency (ACT) embedded across all competency descriptors?
To ensure that ACT is understood and demonstrated in day-to-day operations
A Director leads an organisation-wide initiative to improve customer experience. They champion innovative solutions across functions, influence leaders to adopt new priorities, build a culture of ownership and continuous improvement, and scale best practices across countries. Based on the competency descriptors, which competency is being demonstrated?
Excellence
A manager provides clarity on roles, coaches employees, recognises contributions and motivates the team to achieve strong performance. Based on the competency descriptors, which competency is being demonstrated?
Team Leadership
A Director consistently exceeds role expectations by influencing strategy beyond their scope and mentoring leaders across multiple functions. In addition, only one of the two Visionary Focused behaviours is demonstrated consistently. What competency rating should be assigned?
C. (Exceeding role expectations does not compensate for missing expected behaviours. Only 50% of the desired behaviours were demonstrated consistently)
I align cross-functional and cross-country groups around strategic organisational goals, provide direction that improves collaboration across functions, build organisation-wide trust, and navigate complex organisational conflicts to achieve long-term alignment. Based on the competency descriptors, am I a Staff, Manager or Director level?
Director (PL3)