Operations
We do this task daily to note vacated units, overlock, note units that need cleaning, and maintenance items for follow-up.
What is the lock check?
We can reduce our debt by taking at least 7 good photos and posting them ASAP to this website
What is Storage Treasures?
We ask the customer's name in this part of the sales process
What is the greeting?
Every morning I check BOTH of these email accounts
What is the site email and personal work email?
If I have a pothole or crack deeper than 1/4 inch, this is how we mark it prior to repair
What is yellow paint?
This online rental package allows customers to have 24 hour access
What is the Premium Package?
This is the amount of the fee added of day 6 of delinquency.
What is $20 or 20%, whichever is greater?
This step of the sales process is where we ask the value of goods
What is assessing needs?
When I have a question about how to complete something in Breeze, I should use this tool
What is Walk Me?
This is my Facilities Service Manager (FSM)
Who is Tom Clark?
Deposits greater than $? in CASH received will require a SAME day deposit.
What is $1,000?
Pictures that are uploaded to Breeze but not Storage Treasures
What are seal tag, full unit with unit number, and inventory sheet?
This part of the process is where we first bring up CPP to the customer.
What is presenting the solution?
This website allows me to check my schedule, clock in/out, submit PTO, complete training courses and check my pay stubs.
What is Workday?
A project greater than $1,000 that is planned in advance
What is Cap Ex (capital expenditure)?
This metric consists of 4 categories; Answer the Phone, Escalations, Easy Pay, Customer Satisfaction Score
What is the CX score?
Proof of this must be on file if the NOL was mailed to an address other than the lease address
What is a COI form (or note from online change)?
Saying "This is the perfect unit for you, let's go complete the lease," is an example of this
What is assuming the sale?
This website has a search bar I can use find ESS policies, procedures & various current forms
What is Sharepoint?
A low $ emergency repair shows in this category of the property financials report
What is RM (repair & maintenance)?
This is a place where you can see if a site is available for a phone call.
What is the HUD on Ring Central?
The NOL must be postmarked a minimum of this many days before the auction date
What is 45 days?
In this part of the phone sales process, we explain to the customer why we are calling them
What is establishing purpose?
If I have a question that my DTL & DM cannot answer, this is where I can submit my question to the SSC
What is the service desk?
The thermostat setting in the buildings should be X degrees in the winter and X degrees in the summer.
What is 55 in the winter and 80 in the summer?