cmt/rs/cap
This CMT action is the service provided when the delayed pax does not have onward travel
what is monitor no action
This individual is to be contacted if the funds in a WheelsUp account have expired, and no extension has been granted?
What is a WheelsUp account manager/member services
This individual's Amex Card, located in Cindy Duke's RR, is to be used for Delta BOD members who are traveling for meetings in lieu of there UATP card to cover the cost.
Who is Sandy Mahr?
This tool is used to get more information about delayed or misplaced baggage
What is fast track?
The current amount of time (days) in advance a scheduler can book a flt in advance for congressional members and staff traveling to/from Washington D.C
What is 90 days?
These are the ticketed classes of service for members who have the a 20% off discount applicable to their booking.
what are (Y/C/J) based on the market?
For exec or cobus travel these types of flights are not allowed for any company UATP travel for both leisure and business.
What are codeshare flights?
The tool to open upon an exec’s request to be used for an exception/ waiver code.
What is ace for trax users?
During delays/iRop - The connection time that would prompt a case in CMT to be assigned to the airport for assistance.
What is less then 30 min domestically and 60 min internationally?
The number of years to add to a UATP card's expiration date as a work around for a WU customer
What is add 3 years?
The CVV or CID of an UATP card
What is no UATP cards do not use CVV's/CID's
This application used for managing
customer inquiries and issues, serves as a replacement for Kana.
What is KTS?
The total allowed number of flights that can be held in a week for a security for COS and CAP security?
what is 3 reservations per week with 1 return 4 total
can you book for anyone who calls in connected to the WU account?
no only authorized planners who have a checkmark next to their name
what is the ready record or delta term entry used to copy an execs or BOD's RR info over to a pnr?
what is RRMQS.Z
What is the easiest way to get to the CES job aids?
What is using the CES job aids tab found under tools
How do we advise FAM ops over the phone if it is within 3 hours of a domestic flt and no seat is available?
what is call the OCC Security Desk
can WU funds be used for baggage fees petc fees or umnr fees?
What is no WU funds can only be used towards booking flights or changing existing WU bookings
What is the first step in changing a grade 12 or higher's fully unflown booking (that has a cost other than taxes) after verifying the space is available?
what is unhooking and then Processing a Refund of the wholly unflown ticket and/or any eFees
what tool can be used to assist in seat assignments for klm and AF?
What is Altea?