Team Michelle
Team Amanda
SNHU Knowledge
Processing Team
What function is this?
100

What is Michelle's favorite day of the week? 

Taco Tuesday

100

What sporting event is Amanda obsessed with? 

Olympics 

100
What does SLA stand for? 

Service Level Agreement 

100

Name 4 team members that have started since January 2022? 

Bailey, Caitlin L, Shannon, Caitlin N, Elizabeth, Emiliee G and Diana

100

Email cases are apart of what function? 

COCE docs and the NAQ
200

How many Team Michelle team members live in NH? 

11

200

What department did Amanda work in before joining ESS? 

Advising 

200

What year did the parking garage open for SNHU employees? 

2019


200

Name all the TLs who have kids? 

Cheryl, Amanda and Jon

200

What two case types can be found in the PRQ? 

Update checklist cases and Additional ESS cases

300

Name all the holidays that Chris has decorated his tree for? 

Christmas, Easter, Fourth of July, St. Patrick's Day, and Halloween

300

Name the two Team Amanda team members who publicly preforms their music? 

Danny and Tyler

300

How many term starts do we have every calendar year? 

6 UG, 5 GR and 2 campus = 13 term starts a year

300

Name at least 5 team members who moved to Processing from another department at SNHU? 

IRT: Rick, Becca, Jill B, Nancy, Julie and Sandy

Admission: Eli, Phoenix, Danny, Joe

Advising: Matt, Diana

SFS: Rachel C

Operations: Sofi

Campus: Katie D, Michelle F, Cyrilla P, Stephanie R 


300

What is a twosie? 

In the NAQ - we get two emails, one with a password and one with a link to retrieve the transcript. 

400

Who is part of the AR review for Team Michelle? 

Keryn, Deanna, Rachel, Poe and Danielle

400

Name at least 2 team members who are currently in a college program? 

Nancy, Shannon and Tyler

400

How many active learners does SNHU have currently? 

170,000 learners world wide

400

What type of drink does Kim make regularly? 

Kombucha 

400

Name two functions that you may have to auto route a transcript? 

Transcripts, Docs, PRQ and Follow Up

500

What is Michelle's signature emoji? 

Dancing (sweaty) turkey

500

Name the two Team Amanda team members who got see all the TLs last night? 

Jen G and Mo
500

Who is Cindy's Café at the Millyard office named after? 

Cindy Migliori - She is the VP operations at the office

500

Who has been a processing team member for the longest amount of time? 

Deb LaPlante - 21 years

500

Can you name all of our functions? 

Big  3 - Docs, TRF and Transcripts

PRQ, Priorities, NAQ, Follow Up