Emotional Awareness
Self Awareness, Self-Management, and Empathy
What are the three elements (or characteristics) of Emotional Intelligence?
When communicating with this style, you should be factual and logical in your reasons instead of focusing on emotions.
What is the systematic style?
A type of question that can be answered with one word or a short phase.
What is a closed question?
When you use this approach to conflict you put aside your needs and desires and agree to the other person’s requests or demands.
What is accommodate (I lose, you win)?
In this stage of team development team members start to work out their differences and have a more clear understanding of their roles.
What is norming?
The element of EI that involves understanding your emotions and knowing your emotional triggers as well as the ability to name your emotions and know how they feel physically to you.
What is Self Awareness?
One of the four personal styles that is driven by results, makes quick decisions without consulting others and may overlook details in their haste.
What is the direct personal style?
The four ways we communicate (in person).
What is verbal, para-verbal, Body Language and personal space?
When you use this approach to conflict you seek to win your position at the expense of the other party losing theirs.
What is compete (I win, You lose)?
This stage of team development is typically related to the end of a project.
What is adjourning?
The element of EI that involves the ability to control your emotions and impulses.
What is Self-Management?
One of the four personal styles that is social driven and thrives on spontaneity.
What is the spirited style?
"Can you describe...?"
"Please help me understand..."
"Can you tell me about...?"
Are all phrases you can use when asking this type of question.
What is an open question?
When you use this approach to conflict you find resolution quickly by seeking a fair and equitable split between your positions.
What is compromise (We both win, We both lose)?
During this stage of team development conflicts emerge as team members express themselves more openly. Team members compete for positions and challenge goals.
What is storming?
Listening, validating feelings, and putting aside your viewpoint to understand someone else's are all ways to show ______________.
What is Empathy?
One of the four personal styles that tends to avoid conflict and usually puts others needs before their own.
What is the considerate style?
A communication technique that involves using your own words to restate what the speaker has said in order to clarify that you understood them.
What is paraphrasing?
This type of conflict is usually about perceived negative attitudes, behaviors and motives. They have a way of growing over time if left unheeded.
What is Personality (Style) Based Conflict?
In this stage of team development team members may have no clear idea of what to expect or what their roles are.
What is forming?
A process that replaces irrational or distorted thoughts with healthier more rational thoughts.
What is cognitive restructuring?
The effort a person makes to display or mask their emotions when relating to others.
What is expressiveness?
The percentage of a message we send, that is made up of the actual words we say.
What is 7%?
The model that uses this process:
1. State your observations (When you….)
2. State your emotions (I Feel….)
3. Request the behavior you want (Please do this in the future…)
What is the confrontational model or using I-statements?
Clear vision, clear roles, full participation, and open communication.
What are the characteristics of a successful team?