Problem-Solving & Critical Thinking
This five-step model, Problem, Alternatives, Decide, Implement, Learn, guides structured decision-making
What is the PADIL model?
This type of evidence comes from scientific research that shows cause-and-effect patterns and can be applied to many situations
What is Big E Evidence?
This process involves collecting information about the tasks, knowledge, skills, and abilities required for a job
What is job analysis?
Research has shown that college GPA can predict this work-related outcome for up to five years after graduation
What is job performance?
As technology and automation grow, these people-centered skills are becoming even more important at work
What are interpersonal or emotional intelligence skills?
When people mistake symptoms for root causes, they’re skipping this crucial step of the problem-solving process
What is defining the real problem?
In research, outcome factors, the things being measured, are known as this type of variable
What is a dependent variable?
When job candidates receive realistic information about the work environment before being hired, they’re experiencing what?
What is a realistic job preview?
This individual difference factor is the single most influential predictor of successful job performance
What is cognitive ability?
This organizational framework measures success across multiple perspectives, such as financial performance, internal processes, learning and growth, and customer satisfaction
What is the balanced scorecard?
Restating a problem from different perspectives to uncover new solutions is called this technique
What is reframing?
In research, this is the variable that the scientist changes on purpose to see what happens
What is the independent variable?
This metric reflects how well a person uses resources to achieve desired results in the workplace
What is efficiency?
This concept describes how some situations create stronger pressure for certain behaviors, making personality less predictive
What is situational strength?
When people “choke” under pressure, using this kind of focused routine or practiced action can help them perform better
What is focused automated behavior?
Asking questions like “What evidence would disprove my idea?” helps prevent this common reasoning bias
What is confirmation bias?
In OB, this way of studying things helps us learn what really causes what, so managers can make better decisions
What is the scientific method?
This longer-lasting, less intense affective state is not necessarily tied to an event or stimulus
What is a mood?
Because of this limitation, managers often “satisfice” by choosing the first acceptable solution rather than the optimal one
What is bounded rationality?
According to this _____–based view, firms gain a lasting competitive advantage when their human capital is rare, hard to imitate, and has no easy substitutes
What is the resource-based view?
The process of systematically testing, evaluating, and refining solutions after implementation represents this final PADIL stage
What is Learn (evaluation and feedback)?
Using the best scientific research to guide workplace decisions and practices is called this kind of management
What is evidence-based management?
The extent to which employees remain with their organization because they want to, rather than because they have to, reflects this attitude
What is organizational commitment?
When a manager begins salary negotiations with an unrealistically high number to shape the final offer, they’re demonstrating this bias
What is the anchoring and adjustment bias?
Firms that use selective hiring, training, and incentives to improve productivity are practicing this
What are high-performance work practices?