Life Skills
Ordering tasks on your to-do list from most important to least important
What is Prioritize?
Repeating information in your head, saying it out loud, writing it down is best know as the study tool _____
What is repetition?
Step one in the 10 step consultation
What is Review?
Most salons have a ____ policy for tardy clients
What is 15 Minutes?
The moral principles by which we live and work
What is Ethics?
Identification of long-term and short-term goals
What is Goal Setting?
Discovering what the client likes and dislikes
What is Step 3- Preferences?
The first step when dealing with an unhappy client
What is Figure out exactly why the client is unhappy?
A graphic representation of an idea or problem that helps organize ones thoughts
What is mind mapping?
The conscious act of planning your life, instead of just letting things happen
What is a Game Plan?
A method you can use to create a visual representation of your thoughts, ideas, or class notes
What is Mind Mapping?
In Step ____ we discuss with our client the best way to upkeep their results and how often they should come back to see us
What is Step 8- Maintenance?
Two topics that you should avoid bringing up with your client are
What is religion and politics?
Fulfilling one's full potential
What is self-actualization
Establishes the purpose and values by which an individual or institution lives and work
What is a Mission Statement?
Effective _____ listen carefully and pay attention to verbal cues that alert them to important information
In which step would you try to upsell to your client?
What is Step 8-Upsell?
Avoid using____ when talking to your clients as it can make you sound unprofessional
What is Slang?
The act of sharing information between two people so that the information is successfully understood
What is Effective Communication?
What is Procrastination, Perfectionism, and Lack of a Game Plan?
A device that helps you remember or recall information
What is Mnemonics?
Our last step in our consultation would be best described as____
What is Step 10) Repeat?
A good response to our clients that are getting too personal and begin to tell you too much is _____
What is "I am sorry to hear that, What can we do to make your visit here better today? "
Listening to the client and then repeating, in your own words, what you think the client is telling you
What is reflective listening?