salon/spa business
when handling a client complaint, you can turn a negative experience into a positive one by:
restating back to the client what you heard
if you sense hesitation from a. client about your suggestions made during the consult service essential, you should:
ask additional questions to clarify what the client wants
when performing a waxing service on the legs, select a wax formula according to:
hair texture
the treatment that increases circulation, makes the skin appear firmer and also encourages the body to release toxins and excess fluids in the tissue is known as:
cellulite treatment
you notice your co-worker david is using a hand held tool with many small needles to fill his clients eyebrows. which service is he performing?
microblading
according to industry experts, how often does the average loyal client visit a salon/spa?
every 6 weeks
at what point would you gain consent to move forward during the consult service essential?
after client agrees on recommendations
due to the blunt effect of the razor when shaving, how may the hair feel as it grows back?
more coarse
in the spa environment, hydrotherapy is used to relax muscles, improve skin condition and reduce stress through the external use of:
water
as you analyze your clients facial features, you notice she has a fold of skin from the brow bone that overlaps the crease of her eye. which of the following characteristics best describes her eyes?
hooded
target marketing
melanie is planning a consultation with a new client. what type of environment should be used for the consultation so the client feels comfortable sharing confidential information?
private area
chemical depilatories remove unwanted hair by:
dissolving the hair
the method of hydrotherapy in which the client is sprayed with fresh water, seawater or mineral water while the client lies on the treatment table is known as:
vichy shower
the law of color states that, out of all the colors in the universe, only:
three colors are pure
a client retention strategy in which clients reserve a future appointment before leaving the salon/spa during their current visit is called:
prebooking
what component of a consultation record would allow space for the client to list major skin concerns , current home-care regimen, past treatments, product use and expectations?
personal skin evaluation
a patch test to determine sensitivity is recommended before what temporary hair removal service?
depilatory
which spa therapy treatment makes use of essential oils to increase circulation, calm the nervous system and enhance hydration?
aromatherapy
colors such as brown or gray are created by mixing :
primary, secondary and tertiary tati colors in varying proportions
what is it called when two or more people work cooperatively together to achieve a total effect that is greater than what could have been achieved individually?
synergy
what is a reason for collecting the clients skin care history as part of a client intake form?
home-care recommendations
in what direction are eyebrows tweezed?
in the direction of hair growth
jody has a client with oily, congested skin. what type of hydrating product would be a good choice for her clients body treatment?
gel formula
skin undertones can be classified as:
warm , cool , neutral