Guiding principals
Our guiding principles are ____ __ ___.
Who we are
What is the minimum percentage for beverage incidence?
74%
What is the first absolute for busser?
All tables and floors cleaned immediately.
Tell me the correct setup for a breakfast for one that comes with biscuits and gravy
Basket-gingham paper- bread- two blue bowls on each side- one with 6oz gravy the other with 2 butters and one jelly with a bouillon spoon in the gravy
How many rockers does the company sell during an average year?
500,000
Finish the sentence..
Hospitality First
-
-
-
Being friendly with a smile
Be aware and respond to guest needs
Have a Positive and People Pleasing attitude
What does the acronym STARS stand for?
Sorry
Thank you
Action
Recovery
Share
A friendly warm welcome is the absolutes for what position?
Server, Retail, and Host
What is the correct plate presentation for Chicken and Dumplings with a side of carrots and corn?
The carrots and corn should be drained and placed into the entree salad bowl first followed by 4 chicken tenders and a 9-9.5oz scoop of dumplings.
How often should retail/host check the Restrooms?
Every 30 minuets
Professional body language is an example of what guiding principle?
Appearance
Explain the "Do" in the six step instruction process
• Let the trainee practice on his or her own
• “Jump in” and help the trainee complete the task
• Show patience with the trainee
What are the two absolutes for ToGo?
Validate all orders are 100% accurate
Deliver orders with hospitality and a smile
What size plate should an egg sandwich with a side go on?
9" round
What are the two items we have carried in our Retail store since opening?
Peg Game or Slinky
Anticipating guest needs before being asked is an example of which guiding principles?
Urgency with a purpose
What are the two coaching techniques?
One minute praise and immediate redirect
Food out of the window immediately is what positions absolute?
SA
What meals go on the blue speckled plates?
Kids breakfast only
What is retails second absolute?
Take care of guests before tasks.
Finish the sentence for team player
Having a ___ ___ _ ____ ___ attitude
How can I help you
What is the six step instruction process?
Tell
Show
Do
Review
Make adjustments
Follow through
What is the the time frame of tickets cooks should be supporting?
10 minutes
What is the correct garnish for bacon Mac n cheese?
Black disher of bacon croutons blend
2 shakes of parmesan blend
Topped with one iced tea spoon of green onions
Approximately how many moonpies does our Retail Store sell in an average year?
4 Million
Explain what a bottleneck situation is and how to stay proactive when it occurs.
Ex, taking the last pan of biscuits without communicating to back up. Preventing this would be to communicate with your team.
What are seven of the qualities of a Cracker Barrel Skill Trainer?
Job Knowledge, Sensitivity, Patience, Objectivity, Empathy, Tact, Honesty, Flexibility, Communication Skills, Dependability, Ability to follow-through, Leadership ability
Who is responsible for using table materials to sell products?
Servers
What is the correct term for the amount of whip cream on the cheesecake pancakes?
Rosette
What does the acronym H.U.L.A. mean?
Heads
Up
Look
Around