This is the group that a Select Specialist would reach out to if an attempt to troubleshoot DATA was unsuccessful.
What is ANS?
100
Equipment Upgrades MUST be processed on the line that was this...
What is the line eligible for discounted pricing?
100
53
What is the number of days parked info is stored in the core biller?
100
This is the number produced by Phoenix that can be used to look up equipment purchases.
What is the Compass Order Number?
100
No Limit
What is the limit of tranactions a Select Voice Specialist can process for a customer?
200
This is a type of account where the WIN CD is the actual bill.
What is a billing fan?
200
This is the ONE thing in eBill that a TCM in a BILLING FAN can NOT do.
What is pay the bill?
200
This is the secret identity of the SECOND Robin.
Who is Jason Todd?
200
This is where a Specialist would look in ECPV to determine a customer's permissions on an account.
What is the customer contacts screen?
200
This is when a specialist was able to solve the customer's issue without having to reach out to another department.
What is First Call Resolution?
300
This is the issue that marked the first appearance of the Amazing Spider-Man.
What is Amazing Fantasy 15?
300
If a customer has an account billed in arrears, a specialist is restricted from adding THIS type of line to it.
What is a number with advanced billing?
300
This is the section of Clarify where you can see if an account has a past due balance, as well as the last time the customer called.
What is the Alerts section?
300
This is the actor who is playing the Mighty Thor in 2011's "The Mighty Thor."
Who is Chris Hemsworth?
300
This is what we do NOT need from a customer if their PIN passes.
What is the account number, SIM, IMEI, etc.? You know what? You get the points if you say any of those. I'm not picky. This is just a game. Get over it.
400
3
What is the number of Level Needs is Clarify?
400
This is the third step in the troubleshooting pyramid.
What are the Network Elements?
400
34
What is the number of Pre-Made reports in Clarify?
400
This is the first movie directed by Judd Apatow.
What is The 40-year-Old Virgin?
400
This is the only type of customer a Specialist can accept the Ts and C's for.
What is a CRU account?
500
This is the Group that handles any changes made to CLINs.
What is the 4Cs group?
500
This is the number of lines you can activate for an IRU account if they are setting up a Family Talk plan.
What is 5?
500
This is the section of ECPV that states whether an account has eBill Access.
What is the CARE section?
500
This is the tool used to change Caller ID display names.
What is TN Mgr?
500
This person likes large Derrieres, and cannot falsify any claims to that fact.