Show:
ETF
Exceptions
Smartphones
Basic Phones
Restocking Fees
100
If a customer cancels their service early or VZ terminates their service for good cause, who is charged an ETF?
Who is the Customer?
100
Return the device before this many days to avoid an ETF
What is 14 days
100
This is the starting for ETF.
What is $350
100
Thi is the starting ETF for Basic Phones
What is $175
100
This is the dollar amount for a restocking fee for phones
What is $35
200
Leaving the company before converting.
What is EPP
200
This is the minimum early termination fee for a smartphone
What is $120
200
This is the minimum early termination fee for a basic phone
What is $60
200
This is the restocking fee for tablets and notebooks.
What is $70
300
This $175 ETF decreases by $5 a month
What is a Basic Phone.
300
An exception to ETF policy
What is Active Duty, Deceased, or Terminal Illness
300
This is an exception to the restocking fee
What is return with no exchange.
400
This $350 ETF decreases by $10 a month
What is a 3G or 4G Smartphone
400
What is another exception to the restocking fee for phones.
What is Unopened or Devices purchased in Hawaii
500
This is the ETF change impact?
What is a customer upgrading from a basic phone to a smart phone
500
Reactivating service after cancellation within 50 days
What is an ETF exception
500
This is how we position the restocking fee to the customer
What is Explain, demonstrate, link back, and gain agreement