Billing
True or false:
Service provider can be APP, Resident, or MD
True
True or False:
CSSRS must be completed at every call.
True, we should make our best effort to assess for safety and if not, document why we were unable to do so.
True or False:
After staffing an OnDemand or curbside request with one of our BHI providers, we route the note to our BHI provider that we staffed.
True
If a Patient is not aware of their intake appointment, and they do not answer, how many times should we attempt to contact them?
3 times.
Billing Provider must be licensed as a ____ or ____.
MD or DO
Which CSSRS should be utilized at the time of the initial evaluation?
Lifetime
Which BHI provider cannot staff SC patients, pediatric, or GA?
Kathy
After what time of day should teammates epic chat leaders for concerns vs sending teams chat?
5pm
True or False:
Monthly Co-signs are billable minutes.
True
True or Fale:
RMS does not have to be completed at every initial evaluation, only if symptoms are present.
False, per recent department changes, RMS must be documented utilizing dotphrase.
What are the 4 main requirements of CoCM to staff a Patient in treatment team?
New Patients (After Initial Evaluation is completed)
Increase in PHQ9 score of at least 5 points
Medication changed needed/ side effects of medication
Recent hospitalization/visits
True or False:
Teammates can request PTO a minimum of 2 weeks away from date they need off.
False, teammates must request PTO at minimum 30 days from requested date.
True or False
Monthly Cosigns must be sent to the billing provider.
False: Must be sent to referring provider if different from billing provider.
At what stage in treatment should the relapse prevention plan be completed?
Month 4 or when a Patient is showing signs of being ready for discharge.
Although the Stanley Brown can be completed at any point during clinical treatment, what is BHI's requirements based upon answers to the CSSRS that the Stanley Brown should be completed. When the Patient answers yes to which #s on the CSSRS?
If the C-SSRS score is 3 or higher, or if there is a high-risk history (e.g., recent suicide attempt), please complete the Stanley Brown Safety Plan.
True or False:
Teammates cannot take PTO if they do not have enough hours at the time of requested PTO.
True, teammates PTO requests will be denied per AH policy if there is not enough PTO to cover leave.
True or False
If you reschedule a Patients appointment but did not complete CSSRS or any clinical intervention, billable time is not entered.
True
True or False:
Notes can be signed/completed within 48-72 hours of appointment.
False: Notes must be signed/completed within 24 hours of appointment with Patient per AH policy.
If a therapist has been with BHI for more than 3 months, when are they required to staff with BHI Leadership for safety concerns, when the Patient answers yes to which questions on the CSSRS?
1. Therapist has been with BHI more than 3 Months:
Staff if the C-SSRS score is positive (1-4) and within the last week.
What date of the month are monthly co-signs due?
Last date of the month. Co-signs must be submitted before the start of the next calendar month.