What are manners?
When I don't understand something.
What is confusing?
The study Sarah Jones did.
What is a manners survey?
Holding or opening this is polite.
What is holding/opening the door?
Polite complaints start with these words.
What are I'm sorry, maybe, and excuse me?
A way to describe polite behaviour.
What is courteous?
I am angry or sad, and don't like something.
What is complain?
Sarah Jones wanted to see if customer service used these polite words.
What are hello and thank you?
Doing this while talking is rude.
What is eating while talking?
These are polite responses.
What are: I can see why... No problem... I'm sorry... and, Let me see what I can do?
A person who is not polite.
What is rude?
What is raise?
Sarah Jones said this was the most courteous city.
What is New York City?
Doing this on your cell phone in a restaurant is rude.
What is talking on your cell phone in a restaurant?
These are attention getters.
What are: Excuse me... Sir... Sorry... and, Ma'am/Miss...?
To admire someone.
What is respect?
Speaking to someone in person, not online.
What is face to face?
Sarah Jones tested these three things.
What are the door test, paper drop, and customer service?
Putting this on an empty seat on public transportation is rude.
What is putting a bag or box on an empty seat?
To be more polite, our voices do this at the end of the sentence.
What is, our voices go up?
To be polite or rude to someone.
What is treat?
We call older women this.
What is ma'am?
This percent (%) of people passed the door test.
What is 90%?
Treating parents, teachers, and bosses with this is polite.
What is treating parents, teachers, and bosses with respect?
We start polite questions with these words.
What are can, could, is, and would?