Show:
Zendesk
Etsy
Atlas
Internal Tools
Support Skills
100

Once a NEW ticket is assigned, it changes to...

Open

100

What can be sold on Etsy?

Handmade, Vintage and craft supply 

100

 Where in Atlas can we find the most common information? 

Member information

100

What is the meaning of NIPSA

Not in Public Search Area

100

 What are the two main groups on Etsy? 

 buyers and sellers

200

 Why would you use a Pending status?

When more information is needed.

200

What allows the the Help Center? 

Allows members to find general information about how Etsy works. It may also provide suggestions and steps for various situations.

200

What is the name of the tool where we can see more information about the bank account? 

Emma

200

When speaking with members about accounts that are in billing non-payment, what is the term that we use? 

overdue

200

With what feedback is often associated? 

feelings or opinions

300

What are the duration times for a Hold macro? 

12 and 24 hours 

300

Etsy's mission is to keep commerce ______?

Human

300

Where ca you can see all the actions taken on an account by a member or by Etsy? 

Admin Notes & Action Logs Tabs

300

When a member is banned, they aren't able to

access their account and will no longer receive automated emails from us.

300

What is a Suggestion considered on Etsy?

Suggestions are ideas that members would like Etsy to act upon. Suggestions may be explicitly stated or implied.

400

 What is a key step when handling a ticket? 

The verification process 

400

What would you use to find and utilize resources in assisting Etsy's customers.

Guru

400

In what section from Atlas can we see a Paypal email address? 

In shop settings 

400

SCRAM is used to:

  • Inspect user activities 
  • Generate alerts for potential policy violations or abuses 
  • Take auto actions, such as account banning or shop closing, if particular types of abuses occur 
400

Who is considered an Active Buyer? 

Active buyers are buyers who made a purchase in the past 12 months.

500

Mention at least 1 of the things that a ticket topic help us identify:

  • Volume trends 

  • Health of products 

  • Poor member experiences 

  • Feature requests 

  • The part of the site or product the member experiences is related to

500

 Where boards in Guru are gathered? 

in Collections

500

In what section from Atlas can we see the latest disbursement? 

Payment Information

500

What do we need to provide when logging as a member? 

  • A task/ticket link. 
  • A reason why you are logging in as a member.
500

What Does S.P.A.C.E Stand For?

  • Sincerity
  • Patience 
  • Accountability
  • Care
  • Education