Product Knowlege
How much is the SLOW travel trio?
What is $19.50?
These are the current Wax Pass promotions...
What is 12 Months Unlimited, Buy 9 Get 2, Buy 6 Get 1 and LE Buy 3 Get 1 Underarms
The first thing a GSA does when a guest enters the center.
What is stand and greet the guest
What is the service promotion in January?
$10 underarm services the 16th-21st
True or False: The late policy does not apply to guests with longer services.
False. Regardless of the size of the service, at the 10 minute we can reschedule them for another service time. As a kindness, we offer to reduce the number of services and take a shorter reservation.
The active ingredient in the SLOW line that slows hair growth.
What is Narcissus Bulb Extract or daffodil
A wax pass can be broken into _blank_ payments if the pass costs more than this amount.
What is 4/3/2 payments if the pass is more then $150.
An upset guest can be a pest unless you submit one of these.
Guest issues - Jotform
True or False: Wax Associates do not have to walk their guests to the wall if they are behind on services.
False. They should walk every guest to the wall every time.
Guests are allowed ____ amount of days from the original service to schedule a touch up.
5 Days
These three ingredients power the Brow Building Serum.
What is rice protein, provitamin B5 and/or turmeric root.
We offer this pass to our guests who are still in school or in the military
Buy 3 Get 1. - 25% savings.
True or False: GSA's should not sell products.
False. GSA's should sell product, however only Wax Associates get credit/commissions on them.
This gorgeous process consists of these 4 steps in this order.
What is
1. Cleanse - Pre wax cleanser
2. Protect - Pre wax oil
3. Wax
4. Rejuvenate - Calming product
These services are completely complimentary to First Time Guests.
Woman - Bikini Line, Eyebrow, Underarm
Men - Eyebrow, ears, nose and lower, mid or upper back
Name and describe the 4 scents of the SLOW line.
Aloe - fresh and clean
Shea - vanilla/cupcakes
Coconut -fruity floral
Fragrance Free - scentless
These kind of wax passes DO expire.
What is the Unlimited Pass and Limited Edition Passes***
A gray box around a service means it is locked! Name a reason a guest would have a locked appointment?
What is - missed wax pass payments or money owed on a previous service
The recommended frequency of Underarm services.
What is - Every 2 weeks
DAILY DOUBLE: Who created EWC?
David Coba
Name every product that exfoliates:
Treat - IGHS, IGHS Wipes, F&B Exfoliating Gel, Detox Mask and Mitts
Slow - Body Wash, Polish and Sugar Scrub
A guest can return a wax pass, but it will cost them this:
What is - a $25 cancellation fee and any visits used.
What is the most important information needed for a wax pass cancellation?
Who, where/when the pass was purchased at and how many visits are left on the pass.
What is the Here and Now Policy?
What is - Wax specialists are required to retrieve their guests within 3 minutes of check in; including walk ins
Name three of the eight EWCG core values.
Fearless. Relentless. Team 1st. Honest. Ownership. Growth Mindset. Humble. Kind.