EWC does not return any opened products. The only exceptions are if a guest had a allergic reaction or product was defective.
100
What is included in a full Leg service?
Upper leg, lower leg, feet and toes.
100
What does it mean for a guest to be categorized as a "C" and to have a yellow background?
It means that this is the guests 2nd time visit to EWC and is still eligible for all 1st guest incentives on the wax passes.
200
What is the proper response if a guest is running late?
“Because of our limited time today, I will not be able
to complete all or your services. Let’s do the service you need most now and reschedule the rest of the
services.”
200
This EWC product contains Bromelin, an enzyme used to remove the top layers of the skin.
EWC Post Wax Exfoilate
200
What is our policy on guests who are running late?
If a guest is in right before or at the 9 minute mark they can be taken back for their service, after the 9 minute mark the guest is considered late and must be rescheduled for a later time or another day.
200
What is a benefit to Hyaluronic acid?
HA is used to provide continuous moisture to the skin by binding up to 1000 times its weight in water.
200
What are the 1st guest incentives on both the unlimited wax pass and the Pre-Paid wax pass?
A 1st and 2nd time guest are eligible for an extra month on the unlimited wax pass (13 months) and or an extra visit on the Pre-Paid wax pass (12 visits buy 9 get 3).
300
If a guest tells you that the products aren't working, how would you respond?
“Well, what is your skin care regimen? Tell me everything you are using so we can identify what is counteracting the product.”
- Continue the discussion until you find where the problem is. Then recommend another product from the line to compliment what the guest is already using.
300
What extract has a natural source of salicylic acid, which is beneficial for its exfoliating qualities ?
Willow Bark Extract
300
What is the Young Guest Policy for bikini services?
To receive bikini services at corporate locations, a guest must be 16 years or older. If a guest is unable to provide a state ID verifying their age, then a parent/guardian is needed to provide consent. Once consent is given, we will place a permanent pop-up note on the guest’s profile indicating consent was given and the guest may receive bikini services.
300
What is the appropriate response if a guest asks what makes this wax different?
“We use our Exclusive Comfort Wax. It’s an alcohol free, hard, strip less wax that goes on warm and doesn’t adhere to the skin. Comfort Wax provides our guests a more comfortable experience and much better results.”
300
What is the booking code for Men's Chest Strip?
MChess
400
If guest wants to go further on their service, what would your response be?
"Unfortunately, that is not included in (____), but if you want to add that to (____) it only costs (___). Would you like to add on the service?"
400
This EWC product jojoba esthers which functions as an excellent emollient and occlusive agent.
Calming Cream
400
What is the “Today and Now” Policy?
“Today and Now” simply means that our focus is to always have the guest come in as soon as possible. No matter how close it is to the time in which they
are calling, we always offer the first available time. We do this because the sooner we take a guest in, the more time we will have available to take another guest later. Focusing on today and now benefits everyone. Guests can be seen quickly, sometimes within minutes of calling
and by taking every guest at their earliest convenience, Wax Associates are able to service many more guests along with more repeat guests.
400
What kind of wax strips are made for thin hair and what kind of wax strip are made for thick hair?
Thin strips for thin hair, and Thick strips for thick hair.
400
What is the cost of the buy 9 visit Wbib Prepaid wax pass?Our most common was pass sold
$378 for either 11 or 12 visits
500
What happen if a guest’s skin was torn or broken during the wax service, what do you reply with?
“It looks like you are a little irritated in that area, I'm not
going to wax over it again, but I just wanted to let you know."
500
Name 3 out of the 10 extracts that are part of our "Exclusive Comfort Blend"?
Acai, Mangosteen, Acerola, Coffee, Camu Camu , Green Tea, Lemon, Willow Bark, Sugar Cane, and Apple Extract
500
What is our Wax Application Policy?
Wax should be applied only once when waxing facial areas and no more than 3 times on the body. After that, any remaining tough or stubborn hairs on the face should be tweezed. Also, Wax Associates should not blow on the wax before applying, they can only wave it. Lastly, wax should not be applied over jewelry or body piercings.
500
What is the Vitaberry Tropical Blend or also known as our Exclusive Comfort blend ?
It is a fierce blend of antioxidants to detoxify and protect your skin. Which includes; vitamins A,C,and E, film free oils, then a botanical cocktail of extracts for speedier cell turnover.
500
What is the Payment Plan, and what are the requirements in order to use it?
The payment plan breaks any wax pass or combination of wax passes that equal over $150 in to 3 equal payments and the guest is required to pay 1/3 day of and a credit card is put on file and changed 30 days after and 60 days after.
Student passes are NOT eligible.