European Wax Center Sicklerville

Fun Facts about EWC

100

What year was it when the European Wax Center business began?

European Wax Center has been in business since 2004

200

What is the most popular service?

Eyebrows are the most popular service

300

There are more than _________ locations nationwide.

There are more than 1,000 locations nationwide.

400

Why the name European Wax Center?

The name European Wax Center was chosen because we get our comfort wax from Europe. 

500

List the 4 core values of European Wax Center

- We do the right thing

- We delight our guests

- We care about each other

- We have fun while being awesome

Wax Pass

100

True or False? All wax passes never expire.

False, the prepaid wax passes never expire but the unlimited passes expire after one year.

200

Where can the guests use their wax passes?

Our guests can use their wax passes at any European Wax Center location.

300

How many unlimited wax passes are there?

There are six unlimited wax passes: Eyebrow, full face, underarm, bikini line, bikini full and Brazilian.

400

What is the most expensive wax pass?

The full face unlimited wax pass is the most expensive pass with a price at $804.

500

How many services do we offer wax passes for? Give a rough estimate

There are 36 services in which they can be purchased for a wax pass

EWC Products

100

There is a product that cost $32, which one is it?

 Original Ingrown Hair Serum

200

Which product line came out the latest?

The get smooth line came out the latest

300

How much are the get smooth products?

Each product costs $18

400

What is the price of the anti-chafe gel?

The anti-chafe gel costs $16

500

What ingredients are in the Get Smooth Polish? List at least three ingredients to redeem the points

PHA, AHA, Granulated pumice, stearic acid, cetyl alcohol, glycolic acid, gluconolactone, glycerin, sodium c 14-16, lactic acid, C12-15 alkyl benzoate, phenoxyethanol, fragrance, xanthan gum, sodium hydroxide, hexyl cinnamal, benzyl salicylate

KPI's

100

What is the centers goal for rebooking?

The centers goal for rebooking is 60%.

200

The centers conversion goal for retail and wax passes 

The conversion goal for retail and wax passes are 13% 

300

Name all of our centers KPI's 

- Retail conversion %

- Wax Pass conversion %

- Rebook %

- Services on a Wax Pass%

-SPT

400

How do you calculate wax pass conversion? 

Count all services without a wax pass and divide by total guest checked out.

500

How do you calculate SPT?

First, count how many people you have in your books next, add up the amount of services there are then, divide the amount of services by how many people to calculate your SPT.

Corporate Policies

100

What are the different types of payments guests can use to tip their wax specialist

Guest can only use cash or their cards to tip their wax specialist. Our corporate policy states that using shared information such as venmo, cashapp, zelle, etc is not allowed. 

200

Late Policy

We have a 9 minute late policy. If a guest is more than nine minutes late for their reservation, they will be marked as a no-show

300

Performance Policy

Guests can receive a touch-up on any area serviced within 5 calendar days from initial service date. The 5 days begin the day after the service was completed and ends on the 5th calendar day.

400

Young Guest Policy

EWC's corporate locations have implemented a policy that requires guests to be at least 16 years of age or older in order to receive bikini services. All locations require state ID verifying their age, with a parent/guardian is needed.

500

Guests On Medication Policy

If a guest is taking Retina A, or a similar prescription they must stop using the medication 7 days before and after waxing.