IT Support & Tools
This platform is used to submit IT support tickets.
What is ServiceNow / SMART / Navi?
This term describes a ticket received from a customer who is dissatisfied with IT support.
What is DSAT?
This term refers to the preferred process of setting up Windows computers in our environment.
What is AutoPilot?
He is our CFO.
Who is Marc Graff?
This team handles onboarding and device provisioning for new hires.
What is Regional IT?
This ticket type is opened when there is a break/fix issue.
What is an Incident?
This tool proofreads our emails and provides spelling and grammar suggestions.
What is Grammarly?
This is where Ciena's Headquarters is located.
What is Hanover, Maryland?
This tool is used to manage corporate network access and VPN.
What is Zscaler / Global Protect?
What big change recently occurred with our telephone support number?
What is leave a message and a ticket will generate?
This is what ECS stands for.
Ciena’s corporate values include this principle that emphasizes doing the right thing.
What is Integrity?
This internal task force monitors device vulnerabilities.
What is Ciena Zero Vulnerability Task Force?
We have Tech Bars in these three offices (name the city).
What is Gurgaon, Hanover, and Ottawa.
This Ciena-recommended tool is used to create bots to eliminate mundane repetitive tasks.
What is CienaGPT?
He is our CSO.
Who is David Rothenstein?
This is the name of the process a device goes through during setup when the Serial Number is not enrolled in AutoPilot.
What is Corporate Enrollment?
These two are our MacOS subject matter experts in ECS.
Who is Sandi Young and Jim Wiebmer?
This tool allows for us to schedule when a user is added and removed from a Security Group?
What is GroupID?
This is the name of the company recently acquired by Ciena.
What is Nubis?