Risky Business
What are 2 potential safety risks that would deem a visit to be unsafe?
Some examples, Violence, home is unsafe.
If your visit finishes at 2:30 PM do you return to PQCHC?
No, if you have visit in the community after lunch you do not have to return to the office.
What is the role of a liaison worker?
To address specific aspects of the clients case in detail.
What are 2 steps to take if a home visit is unsafe?
Examples: Leave the visit, Call Ofelia, Reschedule with client ...
How do you communicate your location when you are off-site/throughout the day?
Outlook schedule and communicate with Buddy. Location of Offsite admin should be indicated.
Name 3 characteristics of a low-support client?
- independent
- organized
- well-connected
What do you do if cockroaches are in a unit?
Do not step on It! Bring extra shoes, Ensure its been reported to the landlord, try not to put bags on the floor only bring in what's necessary, meet outside the unit, discuss prevention with the family.
Who pays for parking tickets?
You. :(
What steps do you take before leaving on holiday? Name 3 steps.
1. Inform high-support clients.
2. Communicate with team, inform backup of any follow-up.
3. Change voicemail and email to out of office.
During which situations would you suggest a family call the Children's Aid Society? In what situations are you obligated to call?
Discussion & See PQCHC Policy
A client offers you a gift while you are in their home. What do you do?
Politely explain PQ policy.
When is it appropriate to ask for a taxi-chit?
When client has significant barriers to travel to an essential program due to health, geography or safety concerns.
An employee from the Britannia Woods Community House requests information about a family you are working with. How do you proceed?
Unless you have consent from the client we are unable to discuss any details.
You're at Costco with your own family on the weekend and you make eye-contact with a client that does not engage in the program often. What do you do?
If the family comes over to see you, you may politely greet them and offer service during working hours. Otherwise, do not engage.
Name three characteristics of a high-support client?
- Major, multiple housing / health / education income or community resource needs.
- Unable to complete tasks independently.
- Little to no connections in Ottawa / Canada.