General Knowledge
what two ways can we access commute benefits:
-Edenred
-My commute Lumm
Name some examples of eligible expenses under adoption.
-Agency and placement fee.
-Travel expenses associated with the adoption, including airfare, parking, tolls, taxis, rental cars, buses and gas for a car or mileage.
-Medical expenses for the child not otherwise covered by insurance before the adoption.
*Temporary foster care provided before permanent placement of the child in your home.
If the employee calls in and state, they had contributed 401k before January 2020 and there is no transaction in PSW, what should we do?
Confirmed on PayForce check-view if they contributed to 401k during their employment. If there are no deductions, tell employee to review all pay statements generated during their employment to confirm that they were not participating in the plan.
If you confirm employees were participating and are looking for historic information before januaray 2020, refer them to Vanguard. Advise them to provide the amazon/Vanguard plan number 093958. If employee mention that vanguard referred them to amazon, follow your teams transfer path. Confirmed on PayForce check-view if they contributed to 401k during their employment. If there are no deductions, tell employee to review all pay statements generated during their employment to confirm that they were not participating in the plan.
If you confirm employees were participating and are looking for historic information before januaray 2020, refer them to Vanguard. Advise them to provide the amazon/Vanguard plan number 093958. If employee mention that vanguard referred them to amazon, follow your teams transfer path.
Can the monthly subsidiary be cashed out?
Only for CA employees and they need to upload a receipt.
What is not considered crisis?
-Fire alarms
-Isolated incidents of employees fighting or arguing in the workplace
-non-critical employee injuries
-amazon property damage or vandalism
-Employees calling about a personal emergency
-Family members calling to reach an employee
Can an employee open the leave if the start date is in the past?
Yes, start date can be in the past, but cannot be more than 45 days in the past.
What type of leave can a CA employee be eligible for under pregnancy related reasons?
-Reproductive Loss
Who is eligible for 401K plan?
-employees over the age of 18
-Full time, reduced time, part time, flextime, temporary, seasonal, interns and staffing solutions.
How long after returning from a leave can an employee be able to place an order in Edenred?
This may take 1-2 days for Edenred system to update.
True or False: Amazon offers resource for living to all employees ONLY at no cost.
FALSE
What classes are eligible for a STD benefits?
Class F (Regular, Full time) and Class R (regular, part-time)
What information should I request when an employee calls to report the birth of their baby?
*Asked for the DD, Delivery Method and number of babies that were born.
*Include this information in your notes and create the applicable task.
If an employee is looking to replace their vision insurance card, how do they go about doing so?
Employees are not required to get an ID card, therefore no replacement is needed.
When will monthly assigned parking changes appear on the employee's paycheck?
Parking charges will appear on the 1st paycheck of the month.
Resources for living services are available to:
-All Amazon employees
-Employee family members
-Household manners
While on a bonding leave, will my healthcare benefits continue while on leave?
Yes. Medical, dental, and vision coverage continue while on this type of leave.
when gathering information for the CM to be able to determine what type of benefit the employee is eligible for in pregnancy loss, what details should be included in notes?
-Date of pregnancy loss
-Estimated due date.
In what instances can an enrollment for benefits be done?
-As a newly eligible amazonian
-During open enrollment
-For a qualifying change in status
Does amazon subsidize gas/toll costs
No, amazon does not,
What support scenarios can you find the crisis support Wayfinder ?
Associate wants to know if their site is closed
-Employee is affected by any crisis event and looking for help from amazon
-Employee report of self-harm, harm to others , or threat to amazon facilities
-Site is open, but employee does not feel safe/is unable to go
-Non-amazon employee seeking help (drivers, cleaning staff, etc)
-HR or manager calls to report a crisis
-Escalation scenarios
When do we transfer ethics hotline:
-To report theft, fraud or any violation of code of business Conduct and ethics.
-Is being harassed or discriminated against and does not feel comfortable speaking to anyone on site.
-Wants to report unethical behavior at their work site.
If an employee has their child from surrogacy, can they be eligible for bonding leave?
Yes
How long after amazon benefits end do employees receive the packet for COBRA?
Within14 Calendar days after their amazon benefits end.
rue or False: A receipt must be provided for any out-of-pocket expense.
TRUE
Name the benefits "resource for living' program offers to Amazonians?
-Free, confidential support
-Support
-Referrals for every aspect of their work and personal life