Evercare
Info
Info
The owner of this company
Chris Weinreis
Name the finance companies we currently use
What are paylink, sparta, mepco, and walco
what is Paid in Full
PUHU
What is if a credit card was used for payment before check arrives
What year was Evercare founded
What is 2018
A customer becomes past due
What is As soon as their payment declines
On every call you must do this
What is Ask for payment at least 3 time
AIOA
What is Agree Isolate Overcome Ask/ Assume
These accounts are under Eleras finance
What are Self pay accounts
What does a customer receive when they cancel outside of the 30 day grace period?
What is a Prorated Refund
A payment authorized to run on a future date or time
What is a post date?
This occurs when a customer disputes a payment with the bank
What is a Chargeback
FUP
What is a Follow Up
Most important action after each call
What is Notating the file properly
This administrator does not have a grace period
What is Zurich
The pif payments are logged...
What is together unless 1 is a first pay
This info in necessary for mailed check
What is Check number, and date they mailed it in.
PDDC
When a follow up or PD is completed
What is Dismiss?
LOL for FL Contracts
What is $7500 or acv whichever is lesser
Call approach
What is AIOA?
Pushing back a payment
What is a Deferment
CLD REG PDP
Department Core Values
What is Leadership, integrity and fair treatment for all