Landlord/Tenant Code
Landlord is required to give this much notice to terminate a month-to-month lease
What is 60 days?
As of November 2023, this is required to be mailed with renewals, non-renewals, violations, etc.
What is the notice of free representation for Delaware tenants?
Amount of communities in Evergreen's portfolio
What is 10?
This phrase is often used when residents are verbally expressing concerns/complaints that you do not have an immediate answer for.
What is "can you put that in writing"?
Procedure after tenant fails to answer a delinquency call
What is e-mail and post door?
Legal limit for late fees landlords can charge in Delaware
What is 5% of the monthly rent?
Must be sent COM after receiving written notice to vacate from resident
What is move-out letter?
Largest community in our portfolio
What is Christiana Reserve? (384 units)
This proactive measure involves addressing potential problems or concerns before they escalate
What is preventative maintenance?
% to adjusted expense income goal
What is 45%?
Amount of notice needed before entering the rental unit for non-emergency reasons
What is 48 hours?
The amount of days we need to wait to change the locks after posting an abandonment notice
What is 7 days?
Employee that's been here the longest
Mike B
Your main goal when speaking to a resident who is angry or upset
What is to de-escalate?
% to gross potential goal
What is 95%?
Government agency responsible for enforcing the Landlord-Tenant Code
What is the Delaware Department of Justice?
Letter sent COM to residents when we are charging for damages in occupied apartments
What is the damages charged to account notice?
What is 2019?
This term refers to the practice of regularly updating residents on the status of their service tickets or reported issues
The meaning of GBOT
What is Get Back on Track?
Landlord must provide this within 20 days of move-out
What is an itemized list of damages and the remaining security deposit? (FMO statement/refund)
Amount of hours we have to send reservation of rights after payment is received
What is 24 business hours?
Who is Andre Jones?
The amount of days needed prior to the lease expiration date a tenant has to provide a NTV (after amendment is sent)
What is 45 days?
Threshold $ amount plus or minus to provide an explanation on the variance report
What is $250?