Quick Scripts
What is the correct greeting to begin every reservation call at Evermore Orlando Resort?
What is "Good Morning / Good Afternoon / Good Evening! Thank you for calling Evermore Orlando Resort. My name is [Your Name]. Whom do I have the pleasure of speaking with today?
How long do guests have to cancel for a full refund after booking?
48 hours from the time of booking. After that, the one-night room and tax deposit is non-refundable.
Which current promotion offers 25% off for stays of 4 or more consecutive nights through December 21, 2025?
What is SAVE25?
Is smoking allowed in Evermore accommodations?
No. Smoking and vaping are prohibited inside or outside of all units; violations result in a $1,000+tax fee.
What does the All-In-One Fee include?
Cleaning fee, damage protection, and full access to resort amenities (Evermore Bay, fitness, activities).
What is the next step after collecting the guest’s name during the call opening?
Ask, “What’s the best phone number to reach you at, just in case we get disconnected?”
How many free modifications are guests allowed, and by when must they be made?
One free modification, if made outside of 30 days prior to arrival.
Which offer gives 15% off weekday stays (Sunday–Thursday) for 3 or more nights through October 31, 2025?
What is SAVE15?
What is the rule for inviting off-site day guests?
You may invite up to half the unit’s occupancy number; all day guests must depart by 11 p.m.
What is the name of Evermore’s 8-acre crystal-clear lagoon?
Evermore Bay.
When a travel agent calls asking about commission payment status, what quick script should be used?
“All commission payments are processed through Onyx. For payment status or timing, please contact Onyx directly at 888-417-4811.”
What is the maximum length of stay that can be booked in one reservation?
28 nights. Anything longer requires separate reservations.
Which promotion offers 30% off Best Available Rate for Florida residents staying in Flats or Private Homes, valid September 19 to December 16, 2025, with proof of a Florida driver’s license required at check-in?
What is FLRES30 – Florida Resident Discount?
What items are prohibited due to Evermore’s location within a “No Fly Zone”?
Drones, fireworks, and explosives.
Can early check-ins be guaranteed or purchased?
No, they cannot be guaranteed or purchased; requests are noted only.
What is the correct quick script to use if a caller asks about day passes to the lagoon?
“Evermore currently does not provide day passes for resort amenities to protect the environment for our resort guests.”
What is required at check-in for last-minute bookings within 5 days of arrival?
A valid driver’s license matching the alpha booker’s name and the card used to book.
Which long-stay offer gives 30% off bookings of 14 days or more in a 4-bedroom Flat or 5–11 bedroom Home, valid through February 12, 2026?
What is the EXTEND promotion?
If a guest purchased Red Sky Travel Insurance, where should they be directed to file a claim?
On the Red Sky website directly.
Which transportation partner does Evermore's Guest Service team recommend for airport transfers?
Skyline Destination Orlando
What should you say if a guest requests to book dates not yet open in the system (e.g., December 2026)?
“At this time, we’re not yet authorized to book reservations for that timeframe. We recommend checking back once those dates officially open.”
Who is the “Alphabooker,” and what are they responsible for?
The guest who made the booking and paid the first night’s deposit; responsible for all payments and any reservation changes.
Which ongoing deal provides 30% off when booking Private Homes for 4 nights or more under the “Book in Advance and Save” offer, valid for travel through March 28, 2026?
What is EARLYBIRD – Book in Advance & Save 30%?
What happens if a guest cannot present a valid Florida ID for the FL Resident Rate at check-in?
The discount will not apply, and the reservation may be subject to a rate adjustment.
What department does concierge work closely with to send guest amenities?
Evermore to your door.