A
How many Chase saver accounts can I open?
Can I have a Chase saver account without having a standard account?
No. You need to have a standard account in order to have a Chase saver account.
Can I move money from my Chase Saver to another bank?
When is the interest paid?
The interest is paid on the 1st of the month.
Will I be charged for a Direct Debit?
No. The Bacs Direct Debit service is free.
What is the maximum amount a customer can hold in their Chase Saver account?
The maximum amount of money a customer can hold into her/his chase saver accounts is 500k across all chase saver accounts.
If their balance goes over the limit, the customer will not be able to add more money to their accounts but will keep earning interest in the same way and it will continue to be paid into their saver account
Can I point a card to a Chase Saver?
No. Cards can be pointed only to standard accounts.
Is there any cashback on Direct Debit?
We currently do not offer Cashsback on Direct Debit.
As mentioned in our product terms Cashback is only available on debit card spend (some exclusions apply). We will inform customer on any changes to our Rewards
Can I use my Chase card to fund cryptocurrency exchanges?
Yes.
Note that these transactions are not eligible for cashback.
When does my monthly ATM foreign withdrawal limit reset?
Limits are reset on the 1st of the month.
Once merchant submits the docs regarding setting up their direct debit, how long does it take to show on customers account (usually 3 working days)?
Yes, allow 3 working days for this to show on the customer’s account.
What is the payment limit on a Direct Debit?
We align to the Bacs payment limit on a Direct Debit which is £20,000,000.00
What is the default daily limit for domestic ATM withdrawal at time of account opening?
What is the default limit for foreign ATM withdrawal limit
£1500
After you created a Cash and Card ops Case, what is the other case you need to create?
General Case
I have made a withdrawal from a gambling site/merchant. I can see the transaction in the transaction list but my available balance has not been updated? What is the expected time frame?
The merchant usually takes 2-3 working day to complete this but they can sometimes take up to 7 working days. The transaction will be also marked as Complete.
Your eligible deposits held by a UK establishment of J.P. Morgan Europe Limited are protected up to a total of _____ by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme.
£85,000
Do we(Chase UK) charge fees for card transactions abroad?
We don’t charge fees when you use your card abroad and we'll apply the current MasterCard exchange rate to any purchases you make in the local currency.
What are the requirements to create Chase UK account
> be 18+
> be a resident of the UK only
> have a smartphone and a UK mobile number
> be a tax resident of the UK
What is the single transaction limit for Contactless card transaction?
The limit for a single contactless card transaction is £100.
Can I make a cash withdrawal abroad without my numberless card?
Yes, if you have Apple Pay or Google Pay, in some countries they have contactless ATMs. You will be able to make cash withdrawals in the normal way by tapping your mobile device. If you are asked to enter a PIN, use your normal card PIN.
What is the maximum limit for Contactless card transaction?
The limit for multiple contactless card transactions is £300.
How will it take for a complaint to be resolved?
What are the necessary information we need to get from the customer to do create High Value Payment case?
Account name
Account number
Sort code
Reference (Customers requested reference for this payment)
Confirm if the payment must be made as one payment, if the payment cannot be split across several days using the daily limit
If the beneficiary account is a business account or a personal account
Once a High Value Payment case is approved, what is the payment method we use to send it to the recipient?
CHAPS